Marvinisha Borden
North Las Vegas,NV
Summary
Dynamic Account Manager with a proven track record at Allied Universal Security Services, excelling in client relationship management and customer satisfaction. Skilled in developing tailored security solutions and enhancing service delivery efficiency, I foster strong partnerships and effectively resolve escalated issues, ensuring high client retention and satisfaction.
Overview
9
9
years of professional experience
Work History
Account Manager
Allied Universal Security Services
08.2023 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed and executed tailored security solutions for diverse client needs.
- Coordinated with cross-functional teams to enhance service delivery efficiency.
- Conducted regular site inspections to assess compliance with safety protocols.
- Analyzed performance metrics to identify areas for improvement and growth.
- Cultivated strong partnerships with key stakeholders to drive business development efforts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Security Supervisor
Allied Universal Security Services
07.2021 - 08.2023
- Supervised security operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored team members in emergency response procedures and best practices.
- Conducted regular patrols to identify security risks and maintain a safe environment.
- Coordinated incident reporting processes, ensuring timely communication of events to management.
- Implemented security measures that enhanced safety and reduced incidents on-site.
- Developed training materials for new hires, improving onboarding efficiency and effectiveness.
- Managed scheduling for security personnel, optimizing coverage based on operational needs.
- Collaborated with local law enforcement to enhance community relations and response strategies.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Security Officer
Allied Universal Security Services
06.2017 - 07.2021
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to detect and prevent security breaches.
- Collaborated with law enforcement during incidents requiring police involvement.
- Provided clear communication during emergencies, facilitating timely responses.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new staff on security protocols and emergency procedures.
Education
High School Diploma -
San Bernardino Valley College
San Bernardino, CA05.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Goal oriented
- Relationship building and management
- Team Training
- Goals and performance
- Documentation and reporting
- Report writing
- Order management
- Performance tracking
Timeline
Account Manager
Allied Universal Security Services
08.2023 - Current
Security Supervisor
Allied Universal Security Services
07.2021 - 08.2023
Security Officer
Allied Universal Security Services
06.2017 - 07.2021
High School Diploma -
San Bernardino Valley College