Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marvitta Brown

Summary

Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

Pharmacy Benefits Manager

OptumRx
10.2024 - 07.2025
  • Created and implemented procedures for verifying accuracy of pharmacy benefit data submissions
  • Provided technical guidance and support on health plan designs including formulary structure and drug tiers
  • Advised clients on various topics such as drug utilization review, generic substitution rules, that impacted their overall plan design decisions

Media Services/ Technical Support

Conduent
01.2022 - 10.2024
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls

Brand Specialist

Global Response
10.2020 - 12.2022
  • Engaged with customers to provide feedback and insights into their experiences with the brand
  • Provided product information and resolved concerns to assist customers
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Investigated and researched issues to determine root causes and appropriate resolution methods

Technical Support Representative

Teleperformance
03.2020 - 09.2021

Customer Service Representative

IQOR Holdings
03.2018 - 02.2020
  • Place orders/Track orders/Issue replacements/Issue refunds
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers

Education

Diploma -

Piper High School
06.2012

Skills

  • Customer service excellence
  • Software troubleshooting
  • Multitasking abilities
  • Team collaboration
  • Computer and typing proficiency
  • Communication skills
  • Positive mindset
  • Claims processing expertise
  • HIPAA compliance

References

References available upon request

Timeline

Pharmacy Benefits Manager

OptumRx
10.2024 - 07.2025

Media Services/ Technical Support

Conduent
01.2022 - 10.2024

Brand Specialist

Global Response
10.2020 - 12.2022

Technical Support Representative

Teleperformance
03.2020 - 09.2021

Customer Service Representative

IQOR Holdings
03.2018 - 02.2020

Diploma -

Piper High School

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