Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Marwa Ben Ameur

Marwa Ben Ameur

Relationship banker
Queens,NY

Summary

Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.

Overview

9
9
years of professional experience

Work History

Relationship Banker

JPMorgan Chase
New York
10.2021 - Current
  • Built long-term relationships with customers by providing personalized service and support.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
  • Identified and pursued new business opportunities through targeted outreach and networking.
  • Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
  • Analyzed client financial data to recommend personalized banking and investment solutions.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.

Client Service Associate

Emirates Airlines
Garden City
01.2017 - 09.2019
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Organized digital files containing sensitive client data in a secure manner for easy retrieval when needed.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Maintained accurate records of all client transactions and communications.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Translator and Interpreter

Bahrain mission
Manhattan
12.2015 - 05.2016
  • Researched cultural differences related to language usage in order to provide accurate translations.
  • Attended seminars or workshops related to new developments in the field of translation and interpreting.
  • Compiled background information on content and context of translations for intended audience.
  • Translated client documents between languages.
  • Read legal documents, scientific articles or news reports and rewrote into specified language.
  • Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
  • Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
  • Prepared reports outlining project progress along with any challenges faced during the process.

Education

Licences - Finance

Jpmorgan And Chase Bank Online Degree Programs
New York, NY
04-2023

Bachelor in Linguistics - Applied Linguistics

Institut Supérieur Des Langues Vivantes
Tunisia
06-2015

Skills

  • Regulatory compliance
  • Sales strategy
  • Product knowledge
  • Decision-making
  • Creative thinking
  • Relationship building
  • Business development
  • Sales experience
  • Customer financing
  • Multitasking capacity
  • Goal setting
  • Adaptability and flexibility
  • Confidentiality
  • Team building
  • Teamwork and collaboration

Languages

Arabic
Professional
French
Professional
English
Professional

Affiliations

Hobbies and interests :

Community involvement

Cooking / inviting friends to dinner

Photography

Blogging

Traveling

Learning languages

Doing sports

Reading

And my favorite hobby is Camping in nature with family and friends (Fresh air is as good for the mind as for the body. Nature always seems trying to talk to us as if she had some great secret to tell. And so she has)

Timeline

Relationship Banker

JPMorgan Chase
10.2021 - Current

Client Service Associate

Emirates Airlines
01.2017 - 09.2019

Translator and Interpreter

Bahrain mission
12.2015 - 05.2016

Licences - Finance

Jpmorgan And Chase Bank Online Degree Programs

Bachelor in Linguistics - Applied Linguistics

Institut Supérieur Des Langues Vivantes

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Marwa Ben AmeurRelationship banker