Marwa Lahouel
Doha
Summary
Driven and resourceful administrative professional with 11 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
EXECUTIVE ASSISTANT
MAYSAN DOHA, LXR HOTELS & RESORTS BY HILTON _ QATAR
07.2022 - Current
- Executive Assistant to the General Manager and the Regional Operations Director
- Interim SPA Manager
- As a hotel coordinator, I facilitated the pre-opening by organizing Purchase Requests and overseeing recruitment for essential roles like front office, housekeeping, and others
- Manages government and legal documentation for smooth compliance and operational readiness
- As a dedicated Personal Assistant to the General Manager, I executed a diverse range of responsibilities critical to the seamless functioning of executive operations
- I managed the General Manager's schedule, coordinated meetings, and facilitated effective communication within the organization
- Additionally, I prioritized and handled confidential correspondence, prepared reports, and assisted in project management tasks
- My role also involved liaising with various departments, external stakeholders, and coordinating travel arrangements
- In overseeing administrative functions, I ensured the General Manager's workflow remained efficient and supported the overall success of the organization
- As an interim spa manager, I demonstrated efficiency and contributed to the overall success of the spa
- Recognized for adept customer relationship management skills, I foster lasting connections with clients and VIP guests
- Eager to leverage this experience and my comprehensive skill set in a new opportunity within the spa or wellness industry, with a focus on driving revenue growth and enhancing brand visibility.
PROCESS IMPROVEMENT ANALYST
POWER INTERNATIONAL HOLDING - QATAR
02.2020 - 06.2022
- Assist in translating master of DoA to SAP DoA template by using correct codes and conditions
- Prepare progress report of all DoA issuance and translation, process mapping and change requests
- Receive change requests form requested by Business Units in terms of processes, procedures, policies and DoA
- Draft, update and submit APM for all business processes according to the approve change requests
- Create and maintain the tracker updated of Commercial registration, Trade License and Computer card of all companies.
INSURANCE COORDINATOR
MOHAMED AL SAID DENTAL CLINIC - QATAR
12.2018 - 02.2020
- Manage patient appointments
- Make and answer phone calls
- Compile medical reports and generate invoices for patients and doctors
- Researched and solved claim and billing issues
- Interfaced with insurance (Alkoot, QLM, Allianz…) carriers and other healthcare providers
- Assisted patients with eligibility and benefit coverage questions.
OFFICE MANAGER
BE-SOFTILYS - TUNISIA
02.2018 - 09.2018
- Administrative and financial management
- Greet visitors as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Partner with HR to enforce office policies as necessary and Coordinate with IT department on all office equipment
- Ensure a safe and secure working environment and reviewing and approving supply requisitions, assigning and monitoring clerical functions
- Organize internal events (Team Building, Onboarding Breakfast, Founders Meeting), and events (evenings, outings and shows ...).
FINANCIAL AND ADMINISTRATIVE MANAGER
BIGDEAL.TN - TUNISIA
06.2013 - 01.2018
- Monitoring accounts payable and accounts receivable (internal and external); all accrued liabilities, invoices receivable and to be issued
- Perform all banking operations: transfers, delivery of checks, ..
- Payroll management: Perform all upstream operations for the establishment of the pay slip (Registration and follow-up of absences: leave, illness, training, etc ...), Coordinate with partners and administration staff
- Write hiring announcements and ensure their communication on specialized websites, social networks
- Collect the CVs and select those corresponding to the requested profile.
PAYROLL ACCOUNTANT
RAS TUNIS - TUNISIA
11.2012 - 05.2013
- Establish the payslips and employment contracts of the employees and make the declarations of contributions of the French accounting funds
- Sending and managing emails received from customers and their requests for modification.
Education
HIGHER TECHNICIAN DIPLOMA IN ACCOUNTING AND FINANCE -
CENTRE SECTORIEL DE FORMATION AUX METIERS DU TERTIAIRE DE SOUSSE - TUNISIA
2012
BAC + 1 IN MANAGEMENT -
ISG SOUSSE - TUNISIA
2010
Skills
- Expertise in SAP, Microsoft 365, Canva, Visio,
- Social Media proficiency
- Administrative Support
- Risk Management
- Technical Support
- Strategic Planning
- Office Management
- Invoice Processing
- Travel Administration
- Report Writing
- Mail Management
- Business Administration
- Payroll
- Office Administration
Languages
Arabic, French
Native language
English
Advanced
C1
French
Proficient
C2
Arabic
Proficient
C2
Italian
Beginner
A1
Spanish
Beginner
A1
Personal Information
Driving License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EXECUTIVE ASSISTANT
MAYSAN DOHA, LXR HOTELS & RESORTS BY HILTON _ QATAR
07.2022 - Current
PROCESS IMPROVEMENT ANALYST
POWER INTERNATIONAL HOLDING - QATAR
02.2020 - 06.2022
INSURANCE COORDINATOR
MOHAMED AL SAID DENTAL CLINIC - QATAR
12.2018 - 02.2020
OFFICE MANAGER
BE-SOFTILYS - TUNISIA
02.2018 - 09.2018
FINANCIAL AND ADMINISTRATIVE MANAGER
BIGDEAL.TN - TUNISIA
06.2013 - 01.2018
PAYROLL ACCOUNTANT
RAS TUNIS - TUNISIA
11.2012 - 05.2013
HIGHER TECHNICIAN DIPLOMA IN ACCOUNTING AND FINANCE -
CENTRE SECTORIEL DE FORMATION AUX METIERS DU TERTIAIRE DE SOUSSE - TUNISIA
BAC + 1 IN MANAGEMENT -
ISG SOUSSE - TUNISIA