Marwa Sayyad
Lowe’s Home Improvement
ATLANTA,GA
10
years of professional experience
Detail-oriented customer service professional with experience investigating customer issues, reviewing documentation, and resolving claims-related concerns in accordance with company policies. Skilled in accurate data entry, customer communication, and case follow-up.
Work History
Sales Floor Associate – Flooring Department
2 Years 3 Months- Assessed customer needs to recommend tailored flooring solutions, warranty options, and installation methods
- Communicated claim status, timelines, coverage expectations, and next steps clearly and professionally
- Coordinated with installers, vendors, and departments to resolve issues promptly while adhering to company procedures
- Maintained organized records and ensured adherence to quality standards and loss-prevention policies
Customer Service Representative (Remote)
2 Years- Resolved inbound customer claims regarding missing, damaged, or incorrect orders, ensuring customer satisfaction
- Assessed account history and order documentation to authorize credits, refunds, or redeliveries, enhancing customer trust
- Applied company policies consistently while resolving customer concerns
- Documented claim notes and outcomes in internal systems, maintaining accurate records for future reference
- Managed multiple cases simultaneously while meeting performance and quality metrics
Seasonal Customer Service Representative (Remote)
3 Months- Acted as a liaison between customers and internal teams to resolve order-related issues
- Processed claims for refunds, exchanges, and shipping errors, ensuring compliance with company policy and facilitating prompt resolutions
- Investigated customer inquiries, clarifying coverage details and resolution options to improve customer understanding
- Maintained detailed documentation of customer interactions for compliance and tracking purposes
Warehouse Associate
1 Year 2 Months- Scanned, packed, and prepared inventory for shipment, ensuring accuracy and maintaining quality control standards
- Adhered to safety procedures and operational guidelines to maintain a safe work environment in a fast-paced setting
Head Farmer / Customer Service
2 Years- Assisted customers in person and over the phone, resolving inquiries and enhancing customer satisfaction
- Maintained accurate planting and inventory records, supporting effective resource management
- Provided education and support to customers, fostering informed decision-making and loyalty
Education
General Educational Development (GED)
Completed 2016
Skills
Claims Investigation
Loss & Damage Assessment
Policy compliance
Warranty Management
Customer documentation
Case Management
Accurate Data Entry
Time management
Conflict Resolution
Communication skills
Timeline
Sales Floor Associate – Flooring Department
Lowe’s Home Improvement
04.2023 - 07.2025Read More
Customer Service Representative (Remote)
NexRep / Instacart
04.2020 - 04.2022Read More
Seasonal Customer Service Representative (Remote)
Williams-Sonoma
10.2019 - 01.2020Read More
Warehouse Associate
Amazon
01.2018 - 03.2019Read More
Head Farmer / Customer Service
Freedom Nation
01.2016 - 01.2018Read More
General Educational Development (GED)
Read More