Marwah Tayawi
Holly Springs,NC
Summary
Dynamic sales associate with a proven track record at Marshalls, enhancing customer engagement and boosting sales through strategic planning and exceptional customer service. Skilled in teamwork and collaboration, adept at driving sales growth and fostering client relationships. Excelled in fast-paced environments, achieving a significant increase in repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Volunteer
Events and Exhibitions in Abu Dhabi
07.2011 - 02.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Encouraged community gardening efforts to promote sustainable living.
- Enhanced community engagement by organizing and leading local clean-up events.
- Improved public safety, participating in community watch programs.
Sales Associate
Tjmax
10.2018 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
English Teacher
Alrawafed Elementary School
02.2010 - 07.2014
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Designed and implemented assessments to measure student progress in English language learning.
- Kept classroom organized, clean and safe for students and visitors.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Secretary
Iraqi Embassy in Abu Dhabi
10.2008 - 05.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
Facilitator of Access Bars
Access Consciousness
Houston, TXRiki Healer
Energy School
Raleigh, NC2024
Sub Teachers - Substitute Effective Teacher
Wake Technical Community College
Raleigh, NC2020
Drawing And Decoupage Skills
Art Academy
Abu Dhabi, UAE 2013
E_Skills Course
Coursera
Abu Dhabi, United Arab Emirates 2011
Very Good - Faculty of Education, Department of English Langua
Baghdad University
Baghdad , Iraq 06.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Client service
- Sales expertise
- Sales training
- Strategic planning
- Merchandise display
- Customer engagement
- Energy healer
- Access bars practitioner
- Riki practitioner
Certification
Access Bars
Riki
Languages
Arabic
Full Professional
English
Professional Working
Timeline
Sales Associate
Marshalls
02.2022 - Current
Sales Associate
Tjmax
10.2018 - 02.2022
Volunteer
Events and Exhibitions in Abu Dhabi
07.2011 - 02.2015
English Teacher
Alrawafed Elementary School
02.2010 - 07.2014
Secretary
Iraqi Embassy in Abu Dhabi
10.2008 - 05.2010
Facilitator of Access Bars
Access Consciousness
Riki Healer
Energy School
Sub Teachers - Substitute Effective Teacher
Wake Technical Community College
Drawing And Decoupage Skills
Art Academy
E_Skills Course
Coursera
Very Good - Faculty of Education, Department of English Langua
Baghdad University
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