Marwen Boughanmi
501 Bonsall Road Ridley Park,PA
Summary
Enthusiastic and results-oriented customer Service representative with good experience in delivering exceptional customer service. Proven track record of resolving customer issues efficiently, maintaining high customer satisfaction, and contributing to team success. Adept at utilizing strong communication skills and problem-solving abilities to enhance the customer experience and drive organizational goals.
Overview
13
13
years of professional experience
Work History
Translator and Interpreter
Accent Interpreting
Philadelphia, PA
10.2022 - Current
- Interpreted conversations between Arabic-speaking clients and English-speaking staff members.
- Provided written translations of legal, medical, and technical documents.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
Fedex Warehouse Associate
FedEx:Ground
Philadelphia, PA
01.2023 - 10.2024
- They perform tasks like storing products, receiving incoming deliveries, scanning items before logging them on computer systems, managing stock, maintaining a warehouse's cleanliness and inspecting products to detect defects or damages
Restaurant Manager
Baladina Restaurant And Cafe
Toms River, NJ
01.2020 - 12.2023
- Promote positive atmosphere by going above and beyond to guarantee each customer receives exceptional food and service
- Carefully interview, select, train, and supervise staff
- Initiate and encourage feedback from customers and use feedback to implement positive changes within restaurant
- Track daily sales transactions and invoices for accurate and updated financial reporting.
Sales Agent
Curbstand
Los Angeles, CA
01.2018 - 11.2020
- Handled customer relations by enabling quick resolution and client satisfaction
- Resolved customer disputes quickly to close deals and boost client satisfaction
- Maintained relationships with customers and found new accounts by identifying needs and offering appropriate services
Event Sales and Marketing Consultant
Eden Garden Bar & Grill
Pasadena, CA
01.2016 - 09.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems
- Increased event sales by 20%
IT Support Specialist
SFR Teleperformance
Tunisia/France
02.2012 - 03.2015
- Used ticketing systems to manage and process support actions and requests
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques and software
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Education
ESL Training - English As A Second Language (ESL)
Cal America Education Institute
Los Angeles, CA07.2019
System And Network Technician - Network And Computer Science
University City El Khadra Telecominication
Tunisia06.2016
Skills
- Trilingual: Arabic, English & French (reading, speaking & writing)
- Excellent Communication Skills (Verbal and Written)
- Problem Solving and Conflict Resolution
- Empathy and Active Listening
- Proficient in CRM Software (eg, Salesforce, Zendesk)
- Time Management and Multi-tasking
- Attention to Detail
- Adaptability and Patience
- Team Collaboration
- Product Knowledge and Upselling Techniques
Accomplishments
- Consistently exceed daily and monthly targets
- Increased productivity 20% by implementing several process improvements
- Supervised team of 20 staff members
Affiliations
I'm versatile , professional with a track record of excelling in customer service, thriving in team environments, and balancing work with ongoing education and community involvement."
Languages
English
Professional
French
Professional
Arabic
Professional
Timeline
Fedex Warehouse Associate
FedEx:Ground
01.2023 - 10.2024
Translator and Interpreter
Accent Interpreting
10.2022 - Current
Restaurant Manager
Baladina Restaurant And Cafe
01.2020 - 12.2023
Sales Agent
Curbstand
01.2018 - 11.2020
Event Sales and Marketing Consultant
Eden Garden Bar & Grill
01.2016 - 09.2018
IT Support Specialist
SFR Teleperformance
02.2012 - 03.2015
ESL Training - English As A Second Language (ESL)
Cal America Education Institute
System And Network Technician - Network And Computer Science
University City El Khadra Telecominication
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