Marwen Boughanmi
501 Bonsall Road Ridley Park ,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating, driven to provide superior quality customer service. Innovative ability in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue . Energetic with skills and believes in team work, ready to help team achieve company goals that leads to growth.
Overview
11
11
years of professional experience
Work History
Translater
Accent Interpreting
10.2021 - Current
- Translate communication between judges and claimant for Worker Compensation from Arabic to English and English to Arabic / French to English and English to French
- Translate communication between patient and doctors
- Apply cultural understanding to discern specific meanings beyond literal written words
- Review final works to spot and correct errors in punctuation, grammar, and translation
- Listen to 20 recordings per week and translated confidential information
- Self-motivated, with strong sense of personal responsibility
Restaurant Manager
Baladina Restaurant And Cafe
01.2020 - Current
- Promote positive atmosphere by going above and beyond to guarantee each customer receives exceptional food and service
- Carefully interview, select, trained, and supervise staff
- Initiate and encourage feedback from customers and use feedback to implement positive changes within restaurant
- Lead and direct team members on effective methods, operations, and procedures
Sales Agent Manager
Curbstand
01.2018 - 11.2020
- Handled customer relations by enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Maintained relationships with customers and found new accounts by identifying needs and offering appropriate services
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
Event Sales and Marketing Consultant
Eden Garden Bar & Grill
01.2016 - 09.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems
- Increased event sales by 20%
- Performed cold-calling and follow-ups with leads to secure new revenue
IT Support Specialist
SFR Teleperformance
02.2012 - 03.2015
- Used ticketing systems to manage and process support actions and requests
- Created help desk tickets, troubleshot and resolved desktop issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Determined hardware and network system issues using proactive troubleshooting techniques and software
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Education
ESL Training - English As A Second Language (ESL)
Cal America Education Institute
Los Angeles, CA07.2019
System And Network Technician - Network And Computer Science
University City El Khadra Telecominication
Tunisia06.2016
Skills
- Trilingual: Arabic, English & French (reading, speaking and writing)
- Strong sales and negotiation skills
- Consultative Sales Approach
- Communicate effectively with customers, colleague and superiors
- Adaptability, fast learning & retention
- Patience and time management
Accomplishments
- Consistently exceed daily and monthly targets
- Increased productivity 20% by implementing several process improvements
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Translater
Accent Interpreting
10.2021 - Current
Restaurant Manager
Baladina Restaurant And Cafe
01.2020 - Current
Sales Agent Manager
Curbstand
01.2018 - 11.2020
Event Sales and Marketing Consultant
Eden Garden Bar & Grill
01.2016 - 09.2018
IT Support Specialist
SFR Teleperformance
02.2012 - 03.2015
ESL Training - English As A Second Language (ESL)
Cal America Education Institute
System And Network Technician - Network And Computer Science
University City El Khadra Telecominication
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