MARY ADAMS
Milbank,SD
Summary
Seeking employment with a reputable and recognized organization where my nursing education, experience, and expertise can be best utilized.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, client management. Proven to remain calm under pressure and skillfully handle difficult situations. Consistently developing strong relationships with client sites through empathetic communication, respectful attitude and excellent customer service.
Overview
26
26
years of professional experience
Work History
Transfer Coordinator
Avera McKennan Hospital & University Health Center
12.2012 - Current
- Receive calls from outlying facilities to assist in transfer of higher acuity patients to tertiary facilities.
- Connect accepting provider with transferring provider, obtain appropriate information to facilitate transfer.
- Connect provider requesting to consult with specialist, complete and document information.
- Request flights when needed and appropriate.
Account Executive-Registered Nurse
Avel ECare FKA Avera ECare
12.2012 - 09.2024
- Responsible for customer/stakeholder relationships
- Strategic business opportunities
- Provider leadership and guidance for retention
- Contract amendments and negotiation
- Upselling, cross selling additional services to support the needs of partner facilities
- Service Recovery issues resolution
- Participation in conference
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Registered Nurse Clinical Specialist
Lifelines Medical Solutions
11.2004 - 12.2012
- RN Clinical Specialist training staff on use of medical equipment for cardiac monitoring and telemetry
- Use of support tools and computers to configure changes to monitors as requested
- Installed bedside cardiac monitors working with hospital management and cardiac specialists
- Assisted support staff and engineers with installation of equipment
- Also worked in ER, Critical Care, Procedure Areas, Telemetry Units, OR, and PACU
Registered Nurse Charge Nurse
Avera Milbank Hospital
06.2001 - 05.2010
- Use of electronic medical records for charting, order entry, and test results
- Assisted with orientation of new employees
- Report to MDs
- Responsible for total coordination of transfer of critical patients to a tertiary care center
- Coordination with organ donor facilities and families of organ donors
Registered Nurse - School Nurse
Milbank School District
01.2004 - 03.2008
- Provided care to school children ages K-12
- Kept documentation of visits by students
- Administered medications and treatments as prescribed in coordination with child's individual physician and set plan of care
- Responsible for emergency care of students and staff in facility
Registered Nurse
Aureus Medical
07.2001 - 12.2005
- Worked as RN in various hospital departments including but not limited to general patient care, critical care, and ER departments
- Used electronic charting systems and policies
Registered Nurse
Avera Heart Hospital
03.2000 - 12.2003
- Responsible for nursing care to patients in cardiac care units
- Responsible for care provided to post-surgical open-heart patients and post cardiac infarction patients
Registered Nurse
Foundation for Medical Care
06.2000 - 10.2003
- Responsible for chart abstraction for State of South Dakota
- Used computer and computer programs to retrieve medical records data and coordinating with central office
- Traveled to various State facilities to review charts and obtain data for analysis and outcomes
Registered Nurse
Hays Medical Center
06.1998 - 12.1999
- Responsible for startup of new open heart, cardiovascular and thoracic surgical program
- Responsible for program development and training of staff for care of surgical patients both pre and post op
- Development and implementation of the surgical policies and procedures
- Development and implementation of surgical standard order sets
- Responsible for communication with patients and families
Education
Associate of Science - Nursing
Ridgewater College
Willmar, MN06-1985
Skills
- Critical Care RN Nurse
- Fully licensed in State of South Dakota
- Ability to multitask
- Ability to work independently
- Ability to work as a team member
- Dependable
- Organized
- Excellent communicator both verbally and written
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
Hobbies and Interests
- Family
- Church
- Sports
- Community
- Travel
Timeline
Transfer Coordinator
Avera McKennan Hospital & University Health Center
12.2012 - Current
Account Executive-Registered Nurse
Avel ECare FKA Avera ECare
12.2012 - 09.2024
Registered Nurse Clinical Specialist
Lifelines Medical Solutions
11.2004 - 12.2012
Registered Nurse - School Nurse
Milbank School District
01.2004 - 03.2008
Registered Nurse
Aureus Medical
07.2001 - 12.2005
Registered Nurse Charge Nurse
Avera Milbank Hospital
06.2001 - 05.2010
Registered Nurse
Foundation for Medical Care
06.2000 - 10.2003
Registered Nurse
Avera Heart Hospital
03.2000 - 12.2003
Registered Nurse
Hays Medical Center
06.1998 - 12.1999
Associate of Science - Nursing
Ridgewater College
Similar Profiles
Savannah EisenmanSavannah Eisenman
Patient Care Tech/ Health Unit Coordinator at Avera McKennan Hospital & University Health CenterPatient Care Tech/ Health Unit Coordinator at Avera McKennan Hospital & University Health Center
Cody TinklenbergCody Tinklenberg
Paramedic at Avera McKennan Hospital & University Health CenterParamedic at Avera McKennan Hospital & University Health Center
Kevin McShaneKevin McShane
Caterer at Avera McKennan Hospital & University Health CenterCaterer at Avera McKennan Hospital & University Health Center
Jenna RamirezJenna Ramirez
Telemetry Monitor Technician at Avera McKennan Hospital & University Health CenterTelemetry Monitor Technician at Avera McKennan Hospital & University Health Center
Travis WhitesittTravis Whitesitt
Ag/Commercial Tire Sales/Warranty Administrator at Twin Valley TireAg/Commercial Tire Sales/Warranty Administrator at Twin Valley Tire