Mary Adams
Brookhaven,GA
Summary
Skilled in account management with a proven track record of fostering strong client relationships, driving revenue growth, and effectively managing complex accounts. Focus on team collaboration, adaptability, and delivering results sets me apart. Expertise in strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
6
6
years of professional experience
Work History
Account Manager
McGriff Insurance Services
04.2024 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Commercial Lines Account Executive
Siegel Insurance, Inc.
10.2018 - 10.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Account oversight
- Issue resolution
- Account development
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Account Manager
McGriff Insurance Services
04.2024 - 03.2025
Commercial Lines Account Executive
Siegel Insurance, Inc.
10.2018 - 10.2023
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