Mary Adams
Huntington,WV
Summary
Detail-oriented Registration Specialist experienced in handling patient information, Medicaid billing, and insurance verification within fast-paced hospital environments. Managed scheduling and performed office tasks while collaborating effectively with coworkers to ensure efficient operations. Committed to supporting patients throughout their healthcare journey with empathy and professionalism, contributing to positive patient experiences and streamlined registration processes.
Overview
14
14
years of professional experience
Work History
Patient Account Representative
Cabell Huntington Hospital
06.2025 - Current
- Reviewed insurance claims, identifying discrepancies and submitting corrections for timely reimbursement.
- Managed patient account inquiries, resolving billing questions and maintaining accurate account records.
- Posted payments and adjustments accurately, ensuring balanced patient account ledgers.
- Followed up on outstanding balances, coordinating payment arrangements and collection activities.
- Communicated with patients, insurers, and internal departments to resolve account issues efficiently.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Electronically submitted bills according to compliance guidelines.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Hospital Registrar
Cabell Huntington Hospital
06.2024 - 06.2025
- Confirmed insurance eligibility, coordinated benefit details, and reduced registration delays.
- Collected copayments, explained financial responsibilities, and processed payments accurately.
- Registered patients, verified demographics, and ensured accurate encounters in electronic medical records.
- Resolved patient questions with professionalism, strengthening service quality and patient confidence.
- Contributed to patient satisfaction by creating a welcoming environment at the reception area and providing clear directions for appointments or tests.
Union Delegate
SEIU 1199
04.2018 - 10.2023
- Union delegate and negotiating committee representing about 1,000 service and maintenance co-workers at CHH. I have grievance training and delegate training both online and in person more than once. Selected as WV Rising Star. I have participated in union events locally and in Washington DC.
- Dedicated 3 months working with other union members including hospital employees, home health care employees, nursing home employees, teachers, educational aids, bus drivers, office staff, kitchen staff, maintenance members explaining their union membership, their rights, their contract, and union activities.
- Represented members in grievance meetings and contract enforcement discussions.
- Advised coworkers on workplace rights, benefits, and collective bargaining issues.
- Coordinated member outreach for meetings, campaigns, and mobilization efforts.
Hospital Registration
Cabell Huntington Hospital
04.2018 - 06.2023
- Register patients for inpatient, outpatient, and emergency room procedures. Verified demographics, insurance billing information, and emergency contacts to ensure accurate patient records. Pre-registered patients for scheduled outpatient visits, facilitating smoother admissions and reducing wait times. Navigated a high-volume work environment while prioritizing patient needs and enhancing overall patient experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Fleet Administration
TriState Paving MoZack Concrete
07.2017 - 10.2018
- Welcomed all visitors with a friendly demeanor. answer phones . Recorded mileage, fuel tickets, and mechanic records for accurate tracking. Ordered parts and scheduled maintenance and repairs to maintain vehicle readiness. Develop training for drivers.
- Assisted in managing fleet maintenance schedules, resulting in reduced vehicle downtime due to repairs or service needs.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Mentored junior staff members on best practices for subcontract administration, contributing to overall team development and success.
Skill Builder
Necco
12.2016 - 07.2017
- Taught children and young adults with disabilities learn to function in the public and their own home.
- Supported youth skill development through daily coaching, encouragement, and individualized routine reinforcement.
- Modeled positive behaviors and redirected challenging conduct using trauma-informed intervention techniques.
- Documented client progress, behaviors, and service activities accurately for treatment team review.
Medical Front Office Receptionist
Ironton Lawrence CAO
01.2013 - 01.2016
- Executed front office duties, including greeting patients, scheduling appointments, verifying insurance, collecting co-pays, balancing drawer, and preparing nightly deposit information to maintain operational efficiency.
- Managed patient check-in and check-out, verifying demographics, insurance, and consent forms for accurate front office flow.
- Verified insurance eligibility, collected copayments, and explained financial responsibilities to patients clearly.
- Managed multi-line phones, routed calls, and addressed routine inquiries with professionalism and courtesy to enhance patient communication.
- Scheduled appointments, coordinated calendar changes, and balanced provider availability with patient needs.
- Maintained electronic medical records, scanned documents, and updated patient information for accurate charting.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured a clean and welcoming reception area to create a positive first impression for all visitors to the medical facility.
- Assisted patients in accurately completing required medical forms and documentation at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
Bachelor's - Business Administration
Ohio University
Athens, OH01-2011
Associate's - Accounting Technology
Ohio University
Ironton, OH01-2009
Skills
- Medical Billing
- Claims processing
- Insurance Verification
- Insurance billing
- Claim submissions
- Medical terminology
- Medical Records
- Appointment scheduling
- Clinical office experience
- Office Administration
- Reception duties
- Computer skills
- HIPAA
- HIPAA regulations
- Customer service
- Multitasking
- Verbal communication
- Conflict mediation
- Attention to detail
- Decision-making
- Organizational skills
- Relationship building
- Problem-solving
- Flexible and adaptable
- Reliability
Timeline
Patient Account Representative
Cabell Huntington Hospital
06.2025 - Current
Hospital Registrar
Cabell Huntington Hospital
06.2024 - 06.2025
Union Delegate
SEIU 1199
04.2018 - 10.2023
Hospital Registration
Cabell Huntington Hospital
04.2018 - 06.2023
Fleet Administration
TriState Paving MoZack Concrete
07.2017 - 10.2018
Skill Builder
Necco
12.2016 - 07.2017
Medical Front Office Receptionist
Ironton Lawrence CAO
01.2013 - 01.2016
Bachelor's - Business Administration
Ohio University
Associate's - Accounting Technology
Ohio University