Mary Adkins
Harrington,DE
Summary
Productive Phlebotomist offering 2 years of experience in collecting blood specimens in clinical settings. Proven leader with success in recommending and introducing strategies to improve productability, specimen processing and customer service related to patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician
Blood Bank of Delmarva, BBD
Dover, DE
07.2021 - Current
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes and ensure the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
- Conducting interviews, obtaining medical histories and using SOP to screen donors.
- Conducted quality control checks on equipment used in specimen collection processes.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Maintained updated knowledge through continuing education and advanced training.
- Administering care with established guidelines and monitoring vital signs during phlebotomy, and providing post donation donor care.
Customer Service Associate
Wawa
Dover, DE
05.2019 - 07.2021
- Resolved customer inquiries in a timely manner, and handle every interaction with top-notch customer service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Worked with cross-functional teams to achieve goals.
Cashier/Deli Counter Clerk
Redner's Warehouse Markets
Dover, DE
08.2016 - 05.2019
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained a clean work area and ensured that the deli counter was stocked with fresh foods.
- Followed health department regulations regarding food safety and sanitation standards.
- Trained new staff members on proper use of equipment and handling of food items safely.
- Assisted in preparing catering orders for special events.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Certification - Phlebotomy Technician
POLYTECH Adult Education
DOVER06-2021
High School Diploma -
Dover High School
Dover, DE06-2014
Skills
- Blood Collection and Handling safety
- Quality Control
- Hemoglobin Testing
- Patient Care
- Sanitation and Sterilization
- Communication Abilities
- Customer Service
Certification
- BSL CERTIFIED
- CPT CERTIFIED
Timeline
Phlebotomist Technician
Blood Bank of Delmarva, BBD
07.2021 - Current
Customer Service Associate
Wawa
05.2019 - 07.2021
Cashier/Deli Counter Clerk
Redner's Warehouse Markets
08.2016 - 05.2019
Certification - Phlebotomy Technician
POLYTECH Adult Education
High School Diploma -
Dover High School
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