MARYEM ADWER
Summary
A high-energy, friendly personality with strong communication skills to interact with various people and solid academic credentials combined with office and management experience. Seeking and maintaining a full-time science position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Visitor Services Lead
Houston Museum Of Natural Science
09.2021 - 08.2022
- Supervise20+ staff and provide them with resources to provide excellent customer service
- Remain well informed of special events and venue hours of operation
- Communicate objectives to staff daily and maintain constant communication with fellow Leads or other departments as required
- Organize front line areas for optimum operational efficiency, expedient traffic flow, and visitor satisfaction
- Exceeded goals through effective task prioritization and great work ethic
- Adhered to social distancing protocols and wore mask or face shield
Customer Service Representative
Houston Museum Of Natural Science
03.2020 - 09.2021
- Conducted ticket and high membership sales for guests
- Recorded account information to open new customer accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recommended products to customers, thoroughly explaining details
- Promoted to Visitor Services Lead for exemplary customer service and job performance
Education
Biotechnology
University of Houston
Houston, TX05.2024
Skills
- Call Answering and Routing
- Data Entry and Database Software
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Data Research and Analysis
- Customer Complaint Resolution
- Sales Presentation
- Personnel Management
- Cash Register Operations
Timeline
Visitor Services Lead
Houston Museum Of Natural Science
09.2021 - 08.2022
Customer Service Representative
Houston Museum Of Natural Science
03.2020 - 09.2021
Biotechnology
University of Houston
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