Organized professional with extensive experience in education, healthcare, and social services. Expertise in enhancing client care through effective communication, documentation, and organizational skills, coupled with a strong focus on improving patient outcomes and streamlining administrative processes.
Overview
16
16
years of professional experience
Work History
Health Aide
Georgia Regional Hospital
Decatur, GA
10.2024 - Current
Provided support to patients with daily living activities at Georgia Regional Hospital. with daily living activities at Georgia Regional Hospital.
Monitored patient vital signs and reported changes to nursing staff.
Documented vital signs, observations, and client interactions, ensuring timely reporting of changes to enhance client care.
Maintained medication schedules, confidential records, and safety checks, facilitating effective communication with care teams to support client health.
Ensured cleanliness and organization of patient care areas to promote a safe environment. and organization of patient care areas.
Behavior Technician
Arc of the Ozarks
Springfield, MO
04.2017 - 06.2024
Implemented behavior intervention plans for individuals with developmental disabilities.
Conducted assessments to evaluate client needs and progress regularly.
Collaborated with interdisciplinary teams to enhance care strategies and support services.
Maintained confidential client records and progress documentation, facilitating effective case management and follow-up.
Coordinated schedules, appointments, and program logistics for 20+ clients, ensuring alignment with treatment plans.
Administrative Assistant
Burrell Behavioral Health
Springfield, MO
06.2014 - 03.2017
Coordinated front-office support, handled multi-line phones, welcomed clients, and scheduled appointments for 12 clinicians.
Managed scheduling and appointments for clinical staff and clients.
Maintained accurate EHR data, correspondence, and reports while organizing filing systems and onboarding documentation in compliance with HIPAA.
Organized patient records and maintained confidentiality standards.
Coordinated communication between departments to ensure smooth operations.
Customer Service & Data Entry Specialist
Kroger (Corporate)
Springfield, MO
01.2012 - 05.2014
Managed high-volume customer inquiries, resolved order issues, processed returns, and provided product information to enhance customer satisfaction.
Executed accurate sales, inventory, and invoice data entry, supporting timely reporting and shipment coordination to ensure efficient operations.
Processed and entered data accurately into corporate databases.
Verified and corrected discrepancies in data entries for quality assurance.
Managed electronic files and ensured proper documentation protocols were followed.
Administrative Assistant (Remote)
Mobolade Global Services
Lagos, Nigeria
06.2010 - 12.2012
Coordinated calendars, meetings, travel logistics, correspondence, and stakeholder communication to ensure seamless remote operations.
Coordinated meetings and scheduled appointments for executives and staff.
Organized and maintained project, contract, invoice, and client documentation, facilitating efficient access to essential information.
Maintained accurate records and files, ensuring easy access to information.
Oversaw office supplies inventory to maintain adequate stock levels. and inventory for efficient daily operations.
Education
Bachelor of Arts - Business Administration & Management
Georgia Gwinnett College
Lawrenceville, GA
06-2027
Associate of Arts - Social Work
Ozarks Technical College
Springfield, MO
05-2017
Skills
Documentation skills
Client relations
Communication
Data maintenance
Calendar management
File management
Time management
Organizational skills
Multitasking abilities
Prioritization skills
Attention to detail
Teamwork
Cross-functional support
Microsoft Suite proficiency
Prioritization skills
Teaching And Youth Experience
Assistant Teacher, Gwinnett County Schools, Gwinnett County, GA, 1 year
Substitute Teacher, Daycare Centers, Springfield, MO, 6 Years
Sunday School Teacher, RCCG Covenant House, 10+ years
Timeline
Health Aide
Georgia Regional Hospital
10.2024 - Current
Behavior Technician
Arc of the Ozarks
04.2017 - 06.2024
Administrative Assistant
Burrell Behavioral Health
06.2014 - 03.2017
Customer Service & Data Entry Specialist
Kroger (Corporate)
01.2012 - 05.2014
Administrative Assistant (Remote)
Mobolade Global Services
06.2010 - 12.2012
Bachelor of Arts - Business Administration & Management