MARY Cummings
Ventnor City
Overview
13
13
years of professional experience
Work History
Slot Attendant
Golden Nugget Casino
10.2022 - Current
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Troubleshot machine malfunctions and diagnosed root causes.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Dispensed machine payouts and provided change for players.
Guest Services Agent/Night Auditor
Sonesta ES Suites
11.2019 - 09.2022
- Checking hotel guests in and out of reservations
- Answering guest questions in person and over the phone
- Completing the night audit
DR Slot Shift Manager/Supervisor
Golden Nugget
10.2018 - 09.2019
- Overseeing of slot floor including high limit room
- Handled guest issues during shift
- Providing feedback (positive and negative) to employees, corrective action when needed and enforcement of policy and procedure
- Monitored labor by the hour to remain in staffing budget
DR Slot Shift Manager/Supervisor
Harrah's Casino
02.2016 - 09.2018
- Overseeing of slot floor including high limit room
- Handled guest issues during shift
- Providing feedback (positive and negative) to employees, corrective action when needed and enforcement of policy and procedure
- Monitored labor by the hour to remain in staffing budget
Hotel Services Manager
Tropicana Resort
10.2011 - 02.2016
- Managed the front desk's day-to-day operations to ensure everything ran smoothly and efficiently
- Efficiently resolved customer concerns to improve customer satisfaction
- Trained, coached, and mentored employees
- Worked closely with other casino departments such as housekeeping, Table games/slots, and hosts in order to better service our guests
Education
Radiology Technician
Atlantic Cape Community College
Mays Landing, NJSkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Reliability and punctuality
Timeline
Slot Attendant
Golden Nugget Casino
10.2022 - Current
Guest Services Agent/Night Auditor
Sonesta ES Suites
11.2019 - 09.2022
DR Slot Shift Manager/Supervisor
Golden Nugget
10.2018 - 09.2019
DR Slot Shift Manager/Supervisor
Harrah's Casino
02.2016 - 09.2018
Hotel Services Manager
Tropicana Resort
10.2011 - 02.2016
Radiology Technician
Atlantic Cape Community College
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