Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mary Allred

Mona,UT

Summary


Offering positive attitude and genuine interest in helping others, ready to thrive in learning focused environment. Brings ability to quickly learn company tenets ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the work place.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Jet Blue Airlines
06.2006 - 05.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded proactively and positively to rapid change.

Massage Technician

Myotherapy College Of Utah
08.1994 - 08.1995
  • Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
  • Participated in community wellness events to promote the benefits of massage therapy and build connections with potential clients.
  • Ensured a clean, sanitary, and comfortable environment by adhering to strict hygiene protocols and equipment maintenance standards.
  • Expanded knowledge of various massage modalities through regular attendance at workshops, seminars, and continuing education courses.
  • Assisted in training and mentoring new massage technicians, sharing best practices, and fostering a collaborative work environment.
  • Provided onsite chair massages at corporate events, increasing brand awareness and generating new business opportunities.
  • Reduced muscle tension and improved range of motion for athletes through targeted sports massage techniques.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.

Customer Service Representative

JCPenney
07.1992 - 03.1993
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Myotherapy College of Utah
Millcreek, Ut.
06-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Data entry
  • Relationship building
  • Complaint resolution
  • Payment processing

Languages

English
Full Professional
Spanish
Professional Working

Interests

  • Outdoor Recreation
  • Stand-up Paddleboarding (SUP)
  • Hiking
  • Camping
  • Volunteering with youth sports programs as a [role]
  • Kayaking
  • Backpacking
  • Gardening
  • Running

Timeline

Customer Service Representative

Jet Blue Airlines
06.2006 - 05.2007

Massage Technician

Myotherapy College Of Utah
08.1994 - 08.1995

Customer Service Representative

JCPenney
07.1992 - 03.1993

High School Diploma -

Myotherapy College of Utah

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