Mary Amanda Szall
Monroe,OH
Summary
Motivated and dependable professional with a strong work ethic and passion for helping others. Skilled in delivering compassionate, high-quality service in fast-paced healthcare and administrative environments. Known for efficiency, accuracy, and teamwork while maintaining confidentiality and empathy in every interaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Healthcare Call Center Scheduler
Ensemble Health Partners
09.2020 - 02.2024
- Handled high call volumes, scheduling medical tests across multiple locations.
- Verified physicians’ orders and confirmed patient information was current and accurate.
- Collaborated with teams to resolve scheduling issues and improve care coordination.
- Consistently met monthly performance goals for accuracy, call quality, and customer service.
- Guided patients with professionalism and compassion, answering questions and addressing concerns during often stressful situations.
Branch Office Administrator
Edward Jones Investments
03.2017 - 03.2019
- Provided administrative and client support, ensuring efficient daily operations.
- Managed confidential client records and financial information with discretion.
- Scheduled and confirmed client appointments and meetings.
- Served as liaison between clients and multiple brokerage and insurance companies.
Budget Controller/Administrator
Honda R&D Americas, Inc.
08.2000 - 03.2014
- Managed departmental budgets and analyzed financial data to forecast business needs.
- Prepared and presented monthly reports for finance and executive leadership.
- Handled administrative duties to keep projects organized and on schedule.
- Supported administrative operations to ensure accuracy and timely completion of projects.
Education
High School Diploma
Skills
- High-Volume Call Handling & Scheduling
- Compassionate Customer Service
- EMR/EHR Systems (EPIC, OnBase)
- Remote Collaboration (Microsoft Teams, Cisco Jabber)
- Confidential Information Handling (HIPAA Compliant)
- Medical Terminology & Documentation
- Problem-Solving & Adaptability
- Attention to Detail & Accuracy
Certification
Health Information Management Technician Certification; Columbus State Community College
Timeline
Healthcare Call Center Scheduler
Ensemble Health Partners
09.2020 - 02.2024
Branch Office Administrator
Edward Jones Investments
03.2017 - 03.2019
Budget Controller/Administrator
Honda R&D Americas, Inc.
08.2000 - 03.2014
High School Diploma
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