Mary Amelia
Oak Lawn,IL
Summary
Dependable and motivated server equipped for fast-paced and professional work. Successful 2.5 years of on-floor serving experience and bar service. Promptly serves customers with a great attention to detail and a positive attitude. Enjoys encouraging a fine dining experience and maintaining a timely work ethic. Successful at providing high-quality customer service in a variety of dining environments. Prepared to serve guests following restaurant instructions to achieve total guest satisfaction and encourage positive dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Outback Steakhouse
04.2022 - 07.2023
- Served all guests with a welcoming, positive, and professional attitude to ensure total guest satisfaction.
- Set positive and professional tone for entire dining experience as first point of contact for incoming guests.
- Created a fine dining experience by paying close attention to guest needs to cultivate an overall more upscale dining experience.
- Thoughtfully suggested menu items and beverages using menu knowledge with great attention to guest needs.
- Learned menu items, restaurant policies, and completed pre bussing and table maintenance to ensure clean dining.
- Knowledge and experience of bar service, wine service, and alcoholic drinks.
- 15 more months of service experience.
Server
Olive Garden
05.2021 - 04.2022
- Completed 11 months of serving, effectively learned serving techniques and menu items promptly.
- Served all customers with a professional and inviting attitude, catering to their needs and creating a good dining experience.
- Served and sold alcoholic drinks and specialty wine using product knowledge, became familiar with serving bar drinks/duties.
- Bussed and reset tables to keep all dining room and work areas clean.
Barista & Cashier
Tropical Smoothie Cafe
11.2020 - 04.2021
- Made smoothies and other drinks following the store's drink procedures and company instructions.
- Prepared breakfast foods & prepped ingredients, performed store maintenance and stocking.
- Greeted all customers with prompt and friendly service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks following restaurant policies.
Beauty Consultant
Target
05.2018 - 07.2020
- Enticed customers to purchase products using sales techniques, product demonstrations, free samples, and product knowledge
- Completed opening and closing duties, including general store maintenance, organization, and stocking.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Maintained counter and display areas for cleanliness and organization.
- Performed inventory management and processed payments at cashier registers.
Barista & Cashier
Panera Bread
05.2016 - 04.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cashiered and fulfilled food/drink orders.
- Cleaned the dining room and performed general store responsibilities, including stocking, prepping, bussing.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor's Degree - Fine Arts, Art Exhibition, Museum Management
University of Illinois At Chicago, ATTENDING
Chicago, IL2025
Transfer -
Elgin Community College
Elgin, IL08.2020
High School Diploma -
Saint Charles East Highschool
St Charles, IL08.2018
Skills
- 25 years of Hospitality Service Expertise
- Positive and Professional Attitude
- Attentive and Organized
- Works well in Busy Environments
- Prepared to Service Fine Restaurant Environments
- Wine Pairing Expertise
- Wine and Liquor Service
- Greeting and Seating Guests
Additional Information
I worked with Tri-City Family Services as a peer leader for their Wilderness challenge program from the years 2015 to 2018. I studied at the School of The Art Institute of Chicago during the summer of 2016 and enrolled in their undergraduate summer program for painting. I accepted an internship at the city of Elgin's Side Street Studio Arts gallery and performed gallery duties during the summer of 2020.
Timeline
Server
Outback Steakhouse
04.2022 - 07.2023
Server
Olive Garden
05.2021 - 04.2022
Barista & Cashier
Tropical Smoothie Cafe
11.2020 - 04.2021
Beauty Consultant
Target
05.2018 - 07.2020
Barista & Cashier
Panera Bread
05.2016 - 04.2018
Bachelor's Degree - Fine Arts, Art Exhibition, Museum Management
University of Illinois At Chicago, ATTENDING
Transfer -
Elgin Community College
High School Diploma -
Saint Charles East Highschool
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