Mary Ancira
Loveland,CO
Summary
Detail-oriented logistics manager with proven experience in optimizing customer service processes. Strong communication and coordination skills facilitate effective collaboration across departments. Demonstrated ability to multitask and manage complex logistics operations efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
Macys Department Store
Loveland, Colorado
07.2025 - Current
- Streamlined customer service processes through cross-departmental collaboration.
- Trained staff on effective communication techniques to enhance customer interactions.
- Coordinated with management to align on customer experience objectives.
- Identified opportunities for improvement within the customer experience process.
- Maintained comprehensive records of all customer interaction activities.
Guest Service Representative
Hilton Hotels Corporation
Durango, Colorado
02.2025 - 07.2025
- Managed reservation systems to ensure accurate bookings and minimize errors.
- Developed strong rapport with guests to enhance overall satisfaction during their stay.
- Facilitated smooth check-in and check-out processes for guests.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Assisted guests with inquiries regarding hotel services and local attractions.
cross trained agent
United Ground Express
Durango, Colorado
10.2024 - 05.2025
- Assisted customers in navigating service options and resolving issues efficiently.
- Managed data entry tasks, ensuring accuracy and timeliness in system updates.
- Maintained organized records of customer feedback for analysis and reporting.
Aircraft Dispatcher
Frontier Airlines
Denver, Colorado
08.2023 - 08.2024
- Executed efficient flight planning coordination to optimize aircraft routes and minimize delays.
- Conducted thorough weather analysis and reporting to inform flight crews of potential hazards.
- Communicated effectively with flight crews to relay critical information and changes in flight status.
- Managed flight schedule adjustments to accommodate unexpected operational changes and enhance efficiency.
- Assessed air traffic conditions to develop strategic plans for optimal aircraft movements.
Aircraft Dispatcher
Piedmont Airlines
Salisbury, Maryland
04.2021 - 08.2023
- Executed efficient flight planning coordination to optimize aircraft routes and minimize delays.
- Communicated effectively with flight crews to relay critical information and changes in flight status.
- Collaborated with ground operations teams to ensure timely aircraft readiness prior to departures.
- Maintained accurate documentation of flight plans and communications for regulatory compliance.
Owner/Operator
Javi's tree trimming
Austin, Texas
01.2014 - 04.2021
- Managed scheduling and dispatching of crews to optimize productivity and minimize downtime.
- Kept clients informed about progress status updates throughout the entire process.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Managed projects with large labor, equipment, and material budgets.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Established work, budgets, and construction timelines to manage and plan projects.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
Education
aircraft dispatch - Aviation
Adtc
Dallas, TX10-2023
GED -
San Antonio College
San Antonio, TX01-1984
Skills
- Process improvement
- Customer relationship management
- Staff training and development
- Data entry precision
- Communication coordination
- Conflict resolution
- Logistics management
- Multitasking and prioritization
- Schedule mastery
Languages
Spanish
Professional
Certification
aviation dispatch licence
Timeline
Customer Experience Coordinator
Macys Department Store
07.2025 - Current
Guest Service Representative
Hilton Hotels Corporation
02.2025 - 07.2025
cross trained agent
United Ground Express
10.2024 - 05.2025
Aircraft Dispatcher
Frontier Airlines
08.2023 - 08.2024
Aircraft Dispatcher
Piedmont Airlines
04.2021 - 08.2023
Owner/Operator
Javi's tree trimming
01.2014 - 04.2021
aircraft dispatch - Aviation
Adtc
GED -
San Antonio College