John Mwamba
Phoenix,AZ
Summary
Seasoned Operations Manager with extensive experience in enhancing service quality and client outcomes at Tungland and Light House Rehabilitation. Demonstrated expertise in financial management, crisis intervention, and strategic planning, resulting in improved operational efficiency. Strong sales skills complemented by a proven ability to deliver exceptional customer service and effectively communicate in both English and Spanish. Committed to fostering team leadership to drive organizational success.
Overview
6
6
years of professional experience
Work History
House Manager
Tungland
Phoenix, AZ
01.2024 - Current
- Evaluated daily workloads to manage assignments and coordinate schedules for maximum efficiency.
- Created processes for maintaining security protocols within the house premises.
- Ensured all necessary supplies were on hand by regularly updating inventory.
- Ensured compliance with local health and safety regulations at the residence.
- Outlined necessary objectives and standards for trainees.
Behavioral Health Technician
Tungland
Phoenix, USA
02.2019 - Current
- Administered medications to clients/patients.
- Aided patients in performing activities of daily living.
- Maintained accurate documentation of patient progress and treatments received.
Owner
Light House Rehabilitation
Phoenix, AZ
02.2023 - 12.2023
- Directed operations focused on strategic planning, budgeting, and program advancement.
- Developed collaborations aimed at enhancing services and achieving better client outcomes.
- Guided team in delivering premium-quality rehab solutions.
Car Salesman
Ford and Lincoln
Phoenix, USA
03.2021 - 08.2021
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Performed regular maintenance checks on vehicles before sale to ensure safety compliance.
Solar Salesman
Door To Door
Phoenix, USA
05.2020 - 07.2020
- Presented core features, benefits and operational aspects of the product to potential purchasers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Diploma -
Maya High School
Phoenix, AZ05.2020
Associate of Science - General Business
Gateway Community College
Phoenix, AZSkills
- Customer service
- Sales/Promotion
- Public speaking
- Call Management Skills
- Employee scheduling
- Bilingual (English, Swahili)
- Financial management
- Crisis intervention
Timeline
House Manager
Tungland
01.2024 - Current
Owner
Light House Rehabilitation
02.2023 - 12.2023
Car Salesman
Ford and Lincoln
03.2021 - 08.2021
Solar Salesman
Door To Door
05.2020 - 07.2020
Behavioral Health Technician
Tungland
02.2019 - Current
Diploma -
Maya High School
Associate of Science - General Business
Gateway Community College
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