Mary Anne Guajardo
San Antonio,USA
Summary
To gain the opportunity to acquire new skills, continue working on my personal growth and development, while expanding on my established leadership skills. I would like to be able to showcase my professional growth and Represents the cutting edge Drmz Brands.
Overview
19
19
years of professional experience
Work History
Quality Control and Marketing Representative
Ned's Home
San Antonio, TX
03.2023 - Current
- Implemented CRM systems to streamline communication and track customer interactions effectively.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Small Business Sales Representative
Spectrum
San Antonio, TX
07.2020 - 03.2023
- Developed strong relationships with small business clients to identify needs and provide tailored solutions.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
Senior Service Specialist II
Chase Card Services
04.2016 - 06.2020
- Selected to be in the CSE group responsible for resolving customer escalations and complaints.
- Service all calls in a professional manner while meeting all department expectations.
- Continuously recognized by Leaders for my performance and customer/peer interaction.
- Optimistic, energetic leader.
Customer Service Specialist
Chase Card Services
07.2014 - 04.2016
- Assisted costumers with account management including transactions and payment processing.
- Resolved customer inquiries through multiple channels, ensuring satisfaction and loyalty.
- Developed training materials for new hires, enhancing onboarding process efficiency.
- Streamlined complaint resolution processes, reducing response times and improving customer feedback scores.
Assistant Manager
Advance America
10.2013 - 07.2014
- Completed transactions accurately and in a timely manner on both new and existing accounts.
- Handled all incoming and outgoing calls in a professional, customer-oriented manner.
- Ensure integrity of all customer files/documentation information.
- Oversaw center operations when management was not present; which involved opening and closing procedures.
- Adhered to all company policies and procedure and all Federal, State and Local laws.
Floor Supervisor
Shoe Carnival
05.2007 - 09.2013
- Provided friendly, prompt, and courteous customer service.
- Completed and submitted necessary paperwork in a timely manner and reviewed paperwork submitted by employees for completeness and accuracy.
- Sales driven highlighting special offers and promotions and retail locations to ensure maximum sales to costumer satisfaction ratio.
- Product knowledge developing a deep understanding of products stock and variant's of products.
- Ensured compliance with Shoe Carnival policies and procedures to maintain a safe and productive environment for associates and customers.
Education
BS - Business Marketing
University of Texas Brownsville
Skills
- Creative solutions
- Ready to work
- Attention to detail
- Performance analysis
Qualifications
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control and Marketing Representative
Ned's Home
03.2023 - Current
Small Business Sales Representative
Spectrum
07.2020 - 03.2023
Senior Service Specialist II
Chase Card Services
04.2016 - 06.2020
Customer Service Specialist
Chase Card Services
07.2014 - 04.2016
Assistant Manager
Advance America
10.2013 - 07.2014
Floor Supervisor
Shoe Carnival
05.2007 - 09.2013
BS - Business Marketing
University of Texas Brownsville