Summary
Overview
Work History
Education
Skills
Timeline
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Mary Ashley

Amarillo,TX

Summary

Organized Team Leader that builds positive rapport, inspires trust and guides team toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 16 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity.

Overview

18
18
years of professional experience

Work History

Member Advocate

Maxor Pharmacy
09.2021 - Current
  • Responded to member concerns and questions with positive attitude, empathy and knowledgeable service.
  • Facilitated communication between members, pharmacies, and healthcare providers to support service levels..
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.

Team Lead

VALIC
11.2005 - 09.2021
  • Trained new team members by relaying information on company procedures and compliance requirements.
  • Coached team members in techniques necessary to complete job tasks..
  • Managed schedules, accepted time off requests.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.

Education

High School Diploma -

Randall High School
Amarillo, TX
05.1995

Some College (No Degree) -

Amarillo College
Amarillo, TX

Skills

  • Excellent oral , written, and interpersonal communications skills
  • Strong research skills
  • Ability to manage multiple projects
  • Ability to work independently and in team settings
  • Dependable leadership skills
  • Excels in fast paced environments
  • Excellent organizational and prioritizing skills
  • Proficient in Microsoft Word, Excel, Power Point, and Outlook

Timeline

Member Advocate

Maxor Pharmacy
09.2021 - Current

Team Lead

VALIC
11.2005 - 09.2021

High School Diploma -

Randall High School

Some College (No Degree) -

Amarillo College

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Mary Ashley