Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary-Ashley Hubbard, CPhT

Ocean Isle Beach

Summary

Strategic professional with experience at CVS Caremark, delivering client‑focused solutions within pharmacy benefits management. Proven ability to lead initiatives, optimize workflows, and partner with stakeholders to drive operational efficiency and measurable results. Highly skilled in Salesforce, meeting facilitation, and cross‑functional collaboration, with a strong focus on continuous improvement and client satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Associate Manager- Client Relations & Support

CVS Caremark
04.2023 - Current
  • Lead and develop a team of liaison professionals through ongoing coaching, performance evaluations, and targeted growth planning to build a high‑performing, client‑focused team.
  • Provide support to client liaisons by assisting with client escalations and issue resolution as needed.
  • Oversee the timely and accurate resolution of inquiries within Salesforce, ensuring consistent adherence to service‑level agreements and turnaround expectations.
  • Act as a primary point of contact for internal stakeholders and external partners, providing strategic support and strengthening collaborative working relationships.
  • Partner with leadership to assess, refine, and enhance operational workflows, driving continuous improvement and process optimization initiatives.
  • Manage recruitment and onboarding efforts for liaison staff, conducting regular check‑ins and providing guidance.

Supervisor- Medicaid Prior Authorization and Appea

CVS Caremark
10.2022 - 04.2023
  • Coached and managed new hires for welcome season, ensuring smooth onboarding process.
  • Evaluated resumes, conducted interviews, and made final hiring decisions for new positions prior to welcome season.
  • Supervised daily operations to ensure compliance with company policies.
  • Led full service review sessions with supervisors to enhance comfort level with full service operations.
  • Assisted with quarterly newsletter group in content development and distribution for team.
  • Reviewed Source work instruction documents and updated records to ensure staff had most up to date work instructions.

Tech I Medicaid Prior Authorizations and Appeals

CVS Caremark
11.2021 - 10.2022
  • Performed detailed reviews of prior authorization requests, following established criteria and protocols.
  • Approve and maintain overrides for prior authorizations following established guidelines and work instructions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every client.
  • Notified ordering providers of approved and denied authorizations to ensure compliance of New York regulations.

Store Manager

Walgreens
Leland
08.2018 - 10.2021
  • Identified and developed top talent within management structure to promote a performance-oriented culture.
  • Maintained payroll information by entering data, deleting errors, calculating and collecting information to ensure budget goals were met.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Mentored team members and pharmacists by demonstrating best practices for sales, customer service, and patient health outcomes.
  • Oversaw Covid-19 immunization HUB program while serving as a Subject Matter Expert for the area while providing weekly updates and cascading relevant information.
  • Organized and executed multiple Flu and Covid immunization clinics outside of the store at local colleges, businesses, and charter schools.
  • Facilitated conference calls, presentations, and management trainings for district and area level.
  • Led a team of coaches out of state for two weeks to train Rite Aid teams as they converted to Walgreens.
  • Resolved problems proactively and decisively, applying business acumen and sound judgment.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Advisory Council- One Year Term

Walgreens
Deerfield
01.2018 - 12.2018
  • Meet with COVPs, VPs, executives, and other Advisory Council members to provide feedback, brainstorm, discuss issues, and resolve problems.
  • Conduct post-meeting conference calls to determine how future events could be improved.
  • Evaluate new and existing programming to assess suitability and the need for changes, using information such as audience surveys and feedback.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Assistant Store Manager

Walgreens
Shallotte
09.2008 - 08.2018
  • Managed staff by preparing work schedules and assigning specific duties.
  • Implemented and enforced departmental policies, goals, objectives, and procedures.
  • Performed sales floor tasks, including greeting customers and stocking shelves.
  • Established patient profiles by maintaining detailed medication lists for individuals.
  • Received and verified prescription requests to ensure accuracy and completeness.
  • Delivered exceptional customer service, maximizing sales while minimizing shrinkage.
  • Processed daily paperwork, balanced cash registers, and prepared deposits.
  • Managed inventory tracking and conducted physical counts to reduce loss.

Education

Associate Applied Science - Biotechnology

Brunswick Community College
Supply, NC
05-2018

High School Diploma -

West Christian Academy
Shallotte, NC
05-2008

Skills

  • Pharmacy Benefits Manager
  • Client Support
  • Client Implementations
  • CAS (Clinical Authorization System)
  • Meeting Facilitation
  • Salesforce
  • Microsoft Applications
  • Leadership
  • Retail Pharmacy Operations

Certification

Pharmacy Technician Certification Board

Timeline

Associate Manager- Client Relations & Support

CVS Caremark
04.2023 - Current

Supervisor- Medicaid Prior Authorization and Appea

CVS Caremark
10.2022 - 04.2023

Tech I Medicaid Prior Authorizations and Appeals

CVS Caremark
11.2021 - 10.2022

Store Manager

Walgreens
08.2018 - 10.2021

Advisory Council- One Year Term

Walgreens
01.2018 - 12.2018

Assistant Store Manager

Walgreens
09.2008 - 08.2018

Associate Applied Science - Biotechnology

Brunswick Community College

High School Diploma -

West Christian Academy

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Mary-Ashley Hubbard, CPhT