Mary Austin

• Helped team manage patient flow by promoting timely placements for admissions, discharges and transfers.
• Assisted with admissions process, financial aid process and obstacles that arose.
• Enhanced patient satisfaction by providing compassionate and individualized care during the admissions process.

I was a stay at home mom to my twin daughters.

• Registered patient information accurately to facilitate efficient emergency care.
• Collaborated with healthcare teams to prioritize patient admissions and ensure timely service
• Managed electronic health records system to maintain data integrity and confidentiality
• Coordinated insurance verification processes to minimize delays in patient treatment
• Assisted in training new staff on registration protocols and hospital systems
• Provided outstanding customer service by addressing patient inquiries and concerns promptly
• Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
• Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.