Enjoying the Emerald Coast Lifestyle, boating,beaching,listening to music I enjoy being a leader & have dedicated myself tp being people smart I believe a great smile can make anyones day brighter
Mary Autry
Niceville,FL
Summary
Hardworking with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Ambitious restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Fudpuckers Beachside Bar & Grill
04.2023 - 04.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Team Lead/Trainee
Millers Ale House Bar and Grill
03.2017 - 03.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Restaurant Manager/Bartender
The Shack Seafood & Oyster Bar
06.2021 - 01.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Floor Manager
Charming Charlie
01.2015 - 01.2017
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures several times weekly by balancing cash drawers and reconciling credit card transactions.
Server/Bartender/Event & Marketing Coordinator
Uncle Buck's Fish Bowl and Grill
01.2013 - 12.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Arts - Liberal Arts And General Studies
Alabama Southern Community College
Thomasville, AL08.2012
Skills
- Beverage Preparation
- Payment Processing
- Suggestive Selling
- Food Service
- Recruitment
- Staff Management
- Menu development
- Customer Engagement
- Schedule Coordination
- Food plating and presentation
- Shift Management
- Customer-Oriented
- Event Planning
- Customer Service
- Problem-Solving
- Goal Setting
- Store Opening and Closing
Interests
Timeline
Bartender/Server
Fudpuckers Beachside Bar & Grill
04.2023 - 04.2024
Restaurant Manager/Bartender
The Shack Seafood & Oyster Bar
06.2021 - 01.2023
Bartender/Team Lead/Trainee
Millers Ale House Bar and Grill
03.2017 - 03.2023
Floor Manager
Charming Charlie
01.2015 - 01.2017
Server/Bartender/Event & Marketing Coordinator
Uncle Buck's Fish Bowl and Grill
01.2013 - 12.2016
Associate of Arts - Liberal Arts And General Studies
Alabama Southern Community College
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