Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Bailey

Louisville,KY

Summary

Detail-oriented multi-tasker with exceptional problem-solving skills. Proficient in with knowledge of conflict resolution and best customer service practices. Accurate front end cashier with several years of hands-on experience scanning items, processing payments and providing first-rate customer service. Outgoing and organized individual possessing outstanding attention-to-detail and mathematics skills. Proficient in pos system operations paired with in-depth knowledge of customer service procedures. Patient leader promoting developed skills in customer service and issue resolution. Enthusiastic yet disciplined house manager well-versed in scheduling and customer service for organization.

Overview

19
19
years of professional experience

Work History

Customer Service

RaceTrac
Louisville, , KY
08.2022 - 07.2023
  • Greeted customers and provided exceptional customer service.
  • Provided customer service in a professional manner.
  • Managed customer service inquiries, complaints, escalations.
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Maintained high standards of customer service.
  • Greeted customers and provided customer service assistance.
  • Greeted customers and provided customer service.

School Custodian

University of Louisville physical plant
Louisville, Kentucky
09.2014 - 01.2020
  • Assisted with snow removal from sidewalks around the school during winter months.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Cleaned building floors by sweeping, mopping or vacuuming.

School Custodian

Jefferson town high school
Louisville, Kentucky
08.2004 - 05.2013
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Huntington High School
Huntington, West Virginia
01-1989

Graduate Certificate - Cashier Retailing

Lydon Vocational School
Louisville
05-1988

Skills

  • Customer service and communication skills
  • Customer service standards
  • Providing customer service
  • Customer service and satisfaction
  • Meal service set up
  • Customer service improvement
  • Outstanding customer service
  • Adherence to high customer service standards

Accomplishments

I received a spirit award winner when I was applied at physical plant at university of Louisville custodial service for all the hard work that I've done

Timeline

Customer Service

RaceTrac
08.2022 - 07.2023

School Custodian

University of Louisville physical plant
09.2014 - 01.2020

School Custodian

Jefferson town high school
08.2004 - 05.2013

High School Diploma -

Huntington High School

Graduate Certificate - Cashier Retailing

Lydon Vocational School

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Mary Bailey