Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Manager

Mary Barclay

Kenosha,WI

Summary

Confident shift manager with 2 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention. Proficient and knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

3
3
years of professional experience

Work History

Manager

Trolley Dogs
Kenosha, Wisconsin
06.2020 - 10.2021
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Trained and mentored new employees to maximize team performance.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Monitored employee food handling, safety and uniform requirements.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Checked and monitored inventory levels to reorder items.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.

Cashier and Food Handler

Bristol Renaissance Faire
Bristol, WI
05.2020 - 09.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained cash drawer of $400 or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted over 400 customers per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.

Education

High School Diploma -

Indian Trail High School And Academy
Kenosha, WI
05.2020

Skills

  • Policies and procedures
  • Staff Management
  • Strategic planning
  • Portion Control
  • Training and Onboarding
  • Health Code Compliance
  • Staffing and Sales Reporting
  • Managing Deliveries
  • Monitoring Food Preparation
  • Front of House Management
  • Back of House Management
  • Relationship Building

Additional Information

Currently a college student at Carthage College, I have school Monday-Friday but can work weekends and also during the week. I am more than able to be very flexible with my hours to accommodate the needs of this job.

Languages

French
Elementary

Timeline

Manager

Trolley Dogs
06.2020 - 10.2021

Cashier and Food Handler

Bristol Renaissance Faire
05.2020 - 09.2021

High School Diploma -

Indian Trail High School And Academy

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Mary Barclay