Mary Bautista
Webster,TX
Summary
Skilled Bank Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with strong leadership and program management skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Texas Dow Employees Credit Union
08.2012 - 07.2022
- Effectively led branch to continuous production growth YOY by creating and developing strategies to expand sales and improve member satisfaction
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Assessed employee performance and developed improvement action plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Oversee all center operations, banking deposits and lending initiatives. Forecasted trends and recommended improvements based on financial risk analysis.
- Generated financial and operational reports as well as an in-depth business line review to assist leadership team with business strategy
- Ability to multi-task and skilled in consumer lending, sales, credit reporting, product knowledge, problem solving, negotiation, risk management and CRM
- Worked closely with 3rd party vendors to resolve issues and networked with line of business partners to assist or complete tasks
- Responsible for cultivating and maintaining fundamental relationships and partnerships with the organization
- Supported Market Director in supervisory duties including, handling member escalation issues, data reporting/analysis, and leading meetings with the retail management team
- Complied with regulatory guidelines, banking policies, and requirements
Lead Member Services
Southern Pacific Credit Union
08.2009 - 08.2012
- Handled all member account management requests
- Cross-sell array of financial products and services, loan processing and vault teller
- Assisted Accounting Department with several tasks including accounts payable, ACH origination reports, wires and western union reports.
Education
B. A., Degree - Social Science
University of Houston/Downtown
Skills
- Team Leader & Staff Management
- Business Development
- Goals and Performance
- Strong Interpersonal Skills
- Lending Underwriting
- Strategic Planning
- Financial Analysis
- Analytical Data Reporting
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Texas Dow Employees Credit Union
08.2012 - 07.2022
Lead Member Services
Southern Pacific Credit Union
08.2009 - 08.2012
B. A., Degree - Social Science
University of Houston/Downtown
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