Mary Bayone
Summary
Proven leader with a track record of driving business growth at Burger King through strategic operations management and team building. Skilled in inventory control and staff management, I excel in fostering customer relationships and enhancing team performance. Achieved significant improvements in efficiency and customer satisfaction, demonstrating a results-focused approach with a blend of hard and soft skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Burger King
Alexandria, LA
10.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Whatabuger
Alexandria, LA
01.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Chipotle
Dallas, TX
03.2016 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sous Chef
Hotel Bentley
Alexandria, LA
01.2011 - 08.2016
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
- Evaluated food products to verify freshness and quality.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed close relationships with suppliers to source best ingredients.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Coordinated with team members to prepare orders on time.
- Utilized culinary techniques to create visually appealing dishes.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Assisted with menu development and planning.
- Monitored food production to verify quality and consistency.
- Coordinated with front-of-house staff to ensure cohesive dining experience, addressing any customer concerns with prompt and effective solutions.
- Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
- Fostered culture of excellence within culinary team, leading by example in maintaining high standards of food safety and hygiene.
- Contributed to menu design, incorporating innovative culinary techniques that attracted wider clientele.
- Collaborated closely with head chef to develop recipes that significantly increased customer satisfaction.
- Enhanced staff retention by implementing mentorship program that supported career development within culinary team.
- Implemented cost-saving strategies without compromising on quality, carefully selecting suppliers and negotiating better prices.
- Significantly reduced preparation times by optimizing kitchen layout and equipment placement.
- Achieved consistency in dish presentation, setting high standards that were replicated across all servings.
- Fostered positive working environment, encouraging teamwork and open communication among staff.
- Enhanced team performance with regular skill-development workshops and hands-on training.
- Negotiated with equipment vendors to upgrade kitchen technology, improving overall productivity and food quality.
- Maintained strict adherence to dietary restrictions, crafting creative alternatives that catered to diverse customer needs.
- Elevated dining experience by innovating seasonal menu items tailored to local tastes.
- Developed successful kitchen waste management program, emphasizing sustainability and environmental responsibility.
- Streamlined kitchen operations, reducing food waste through meticulous inventory management.
- Conducted comprehensive supplier evaluations to source highest quality ingredients while also achieving cost efficiencies.
- Delivered exceptional culinary experiences, consistently receiving positive feedback from patrons.
- Spearheaded community outreach initiatives, participating in local food festivals to increase restaurant visibility.
Education
Bachelor of Business -
Southern New Hampshire University
Hooksett, NH11.2020
Culinary -
Texas Culinary Institute
Austin, TX08.2009
High School Diploma -
Peabody High School
Alexandria, LA05.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
- Inventory Control
- Customer Relationship Management
- Schedule Management
Timeline
General Manager
Burger King
10.2023 - 10.2024
Assistant Manager
Whatabuger
01.2021 - 10.2023
Assistant Manager
Chipotle
03.2016 - 02.2021
Sous Chef
Hotel Bentley
01.2011 - 08.2016
Bachelor of Business -
Southern New Hampshire University
Culinary -
Texas Culinary Institute
High School Diploma -
Peabody High School