Mary Beach
Saint Augustine,FL
Summary
Results-driven customer service representative with expertise in resolving conflicts and enhancing satisfaction. Skilled in active listening, problem-solving, and collaboration.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Gibson's Heating and Air Conditioning
Saint Augustine, FL
08.2024 - 02.2026
- Provided timely responses to customer inquiries via phone, ensuring high satisfaction levels.
- Resolved service issues by troubleshooting problems and coordinating with technicians effectively.
- Processed service requests and scheduled appointments using company CRM software efficiently.
- Assisted customers with product information, promoting energy-efficient heating and cooling solutions.
Customer Service Representative
Buc-ee's
Saint Augustine, FL
01.2023 - 08.2024
- Maintained accurate records of customer interactions and transactions in database systems.
- Collaborated with team members to improve response times and enhance overall service delivery.
- Educated customers on maintenance services, contributing to increased service plan enrollments.
- Adapted quickly to new products and services, enhancing knowledge base for better customer support.
Customer Service Representative
All American Air Conditioning & Appliance Service
Saint Augustine, FL
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Blue Water Jewelers
Saint Augustine, FL
01.2020 - 07.2022
- Led sales initiatives to enhance customer engagement and satisfaction.
- Mentored junior associates, improving team performance and product knowledge.
- Developed visual merchandising strategies to optimize store presentation and attract customers.
- Executed inventory management processes to maintain optimal stock levels and minimize losses.
Manager
Speedway LLC
Florence Ky
02.2012 - 01.2019
- Led operational teams to enhance efficiency and streamline workflows across multiple locations.
- Implemented strategic initiatives to improve customer service and increase overall satisfaction ratings.
- Developed training programs for staff, resulting in improved performance and reduced turnover rates.
- Analyzed sales data to identify trends, driving inventory management decisions and cost reductions.
Education
High School Diploma -
Dayton High School
Dayton, Ky Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Gibson's Heating and Air Conditioning
08.2024 - 02.2026
Customer Service Representative
Buc-ee's
01.2023 - 08.2024
Customer Service Representative
All American Air Conditioning & Appliance Service
07.2022 - 02.2023
Sales Associate
Blue Water Jewelers
01.2020 - 07.2022
Manager
Speedway LLC
02.2012 - 01.2019
High School Diploma -
Dayton High School