Mary Bell

• Managed patient scheduling and appointment confirmations to enhance operational efficiency for over 100 patients per week.
• Coordinated insurance verification and pre-authorization processes for medical procedures.
• Assisted in maintaining accurate patient records in electronic health record (EHR) systems.
• Provided front desk support, ensuring a welcoming environment for patients and visitors.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

• Provide physical and emotional support through home healthcare for 20+ clients who struggle with physical and or mental disabilities.
• Maximize independence for all clients, so they are able to live independently through the support of a home health agency.
• Coordinated weekly multidisciplinary team meetings to optimize treatment plans and enhance communication.
• Observe and report clients for changes in physical, emotional, mental or behavioral condition and injuries.
• Managed staff scheduling, training, and performance evaluations to enhance team effectiveness.
• Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure client safety.

• Pursuing certificate in youth mentoring with Campus Connections.
• Supported and mentored at-risk youth.
• Monitored and provided assistance with youth activities such as homework, fitness and sports, art and literacy.
• Used emotion coaching for youth dealing with intense problems.
• Trained new mentors in effective mentoring techniques and program policies.
• Collaborated with peer mentoring program members to create and administer pro-social activities for at-risk youth ages 10-18.

• Improved patient outlook and daily living through compassionate care for 40+ patients at the assisted living home.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Monitored vital signs during medication administration to quickly identify complications.
• Maintained medication stock and cleaned patient rooms and equipment.
• Dressed, groomed and fed residents with limited physical abilities to support basic needs.
• Interacted with residents through games and fun activities to boost mood and improve overall memory.

Dr. Tracy Richards, Psychology

• Adhered to university requirements for student assignments, testing and grading of work.
• Helped students master assignments and reinforced learning concepts presented by teachers.
• Provided individualized and small group support to reinforce classroom topics and promote student learning.
• Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.