Summary
Skills
Work History
Education
Timeline
Overview
BusinessAnalyst

Mary Beth Metz

Little Rock,AR

Summary

Hard-working and reliable employee with a passion for hospitality and creating exceptional customer experiences. Resourceful, creative and detail-oriented. Offering a skill set crafted throughout 10+ years of sales, administration, business support and food service opportunities. Available to start immediately!

Skills

  • Customer Service
  • Office Management
  • Administrative Skills
  • Restaurant and Server Experience
  • Hotel and Housekeeping Experience
  • Process Improvement
  • Cash Handling / Point of Sale (POS) Systems
  • Ability to Work Remotely
  • Self-Starter
  • Communication Skills
  • Microsoft Suite / Google Suite

Work History

Breakfast Server

AC Hotel by Marriott Little Rock Downtown
Little Rock , AR
2021.05 - 2022.07
  • Promptly greeted all guests entering restaurant and lounge and developed warm relationships with many regular Guests.
  • Memorized menu items, their preparation and daily specials.
  • Suggested menu options based on personal taste or allergy concerns.
  • Received and input accurate food and beverage orders into Point of Sale (POS) system / Micros.
  • Ensured each dish was properly prepared, nicely presented and promptly delivered to its correct Guest.
  • Presented final checks and ensured all cash, card and room charges were accurate with any due credits applied.
  • Accurately cooked any menu item ordered, as-needed.
  • Helped arrange buffet assortment of pastries and croissants, oatmeal and cereals, charcuterie and fresh fruits to satisfy diverse appetites and optimize guest interaction.
  • Prepared and maintained selection of coffees, fresh juices and teas for guest enjoyment.
  • Trained new employees, as-needed.
  • Maintained high-standard of cleanliness within restaurant and lounge.

Housekeeping Room Attendant

AC Hotel by Marriott Little Rock Downtown
Little Rock , AR
2021.04 - 2021.05
  • Cleaned and replenished guest rooms as assigned, including making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.
  • Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
  • Maintained linen cart so that it was neat and organized.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Exercised politeness and discretion when dealing with guests and guest property.

Virtual Administrative Assistant

Send It To Mary, LLC
100% Remote
2009.01 - 2018.01
  • Provided contract-based virtual assistance to entrepreneurs, small business owners and small corporate teams.
  • Administrative duties included calendar and email management, travel planning, fielding phone calls, creating spreadsheets and presentations, and business flow planning.
  • Created and maintained complex databases for client use.
  • Data entry, proofreading, and content creation.
  • Brainstormed new and creative growth strategies with clients.
  • Small project management and oversight of new program launches.
  • Communicated with vendors and affiliate partners.
  • E-commerce services such as sales funnel design, A/B testing, and monitoring website analytics.

Investigator (Health Connector Division)

Arkansas Department Of Insurance
Little Rock , AR
2013.08 - 2014.12
  • Temporary, federally-funded position created to assist in planning and implementation of the Patient Protection and Affordable Care Act within Arkansas.
  • Answered 100+ calls per day from Arkansans regarding ACA eligibility, enrollment options, and ongoing financial requirements.
  • Worked closely with Arkansas Department of Human Services to ensure each citizen could receive accurate and timely assistance both during and after enrollment.
  • Assisted with departmental audits, as well as audits of inventory and software used by State-sponsored enrollment centers throughout Arkansas.

Investigator (Consumer Services)

Arkansas Department Of Insurance
Little Rock , AR
2012.01 - 2013.08
  • Conducted impartial investigations into complaints filed by citizens.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Collected formal statements and required documentation from all parties for review.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Documented findings and prepared detailed reports.

Office Manager

Farmers Insurance Group
Sherwood , AR
2010.01 - 2012.01
  • Met with potential policyholders to evaluate their insurance needs and issued new policies or policy changes as-needed.
  • Answered all incoming agency phone calls, including requests for insurance verification from car dealerships and mortgage companies.
  • Reported policyholder insurance claims and helped schedule repair appointments.
  • Contacted policyholders whose accounts were past-due, or recently lapsed.
  • Balanced in-office payments and made daily bank deposits.
  • Performed in-house duties, such as communicating with vendors, performing cleaning services, computer maintenance, and overseeing general building maintenance and repairs.

Sales Enhancement Specialist

State Farm Mutual Automobile Insurance Company
Louisville , KY
2006.01 - 2009.01
  • 80% travel
  • Acquired active Broker or Producer insurance licenses in 43 states (Property & Casualty / Life & Health).
  • Worked on-site with non-profitable State Farm Agents to bring them compliant with required 10- year revenue projection within their book of business.
  • Coaching focused heavily on effective conversational and customer service techniques, consistent in- house processes, and executing proven outside sales and marketing techniques.
  • Average life insurance appointment conversion rate: 94.6%.
  • Average additional 10-year revenue generated per Agent: $1.03 million.
  • Average Agent policy count added during coaching: 316.

Education

Bachelor of Social Work (BSW) - Social Work

University of Arkansas - Little Rock
Little Rock, AR
2024

Timeline

Breakfast Server

AC Hotel by Marriott Little Rock Downtown
2021.05 - 2022.07

Housekeeping Room Attendant

AC Hotel by Marriott Little Rock Downtown
2021.04 - 2021.05

Investigator (Health Connector Division)

Arkansas Department Of Insurance
2013.08 - 2014.12

Investigator (Consumer Services)

Arkansas Department Of Insurance
2012.01 - 2013.08

Office Manager

Farmers Insurance Group
2010.01 - 2012.01

Virtual Administrative Assistant

Send It To Mary, LLC
2009.01 - 2018.01

Sales Enhancement Specialist

State Farm Mutual Automobile Insurance Company
2006.01 - 2009.01

Bachelor of Social Work (BSW) - Social Work

University of Arkansas - Little Rock

Overview

18
18
years of professional experience

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Mary Beth Metz