Summary
Skills
Work History
Education
Timeline
Overview
BusinessAnalyst

Mary Beth Metz

Little Rock,AR

Summary

Hard-working and reliable employee with a passion for hospitality and creating exceptional customer experiences. Resourceful, creative and detail-oriented. Offering a skill set crafted throughout 10+ years of sales, administration, business support and food service opportunities. Available to start immediately!

Skills

  • Customer Service
  • Office Management
  • Administrative Skills
  • Restaurant and Server Experience
  • Hotel and Housekeeping Experience
  • Process Improvement
  • Cash Handling / Point of Sale (POS) Systems
  • Ability to Work Remotely
  • Self-Starter
  • Communication Skills
  • Microsoft Suite / Google Suite

Work History

Breakfast Server

AC Hotel by Marriott Little Rock Downtown
Little Rock, AR
05.2021 - 07.2022
  • Promptly greeted all guests entering restaurant and lounge and developed warm relationships with many regular Guests.
  • Memorized menu items, their preparation and daily specials.
  • Suggested menu options based on personal taste or allergy concerns.
  • Received and input accurate food and beverage orders into Point of Sale (POS) system / Micros.
  • Ensured each dish was properly prepared, nicely presented and promptly delivered to its correct Guest.
  • Presented final checks and ensured all cash, card and room charges were accurate with any due credits applied.
  • Accurately cooked any menu item ordered, as-needed.
  • Helped arrange buffet assortment of pastries and croissants, oatmeal and cereals, charcuterie and fresh fruits to satisfy diverse appetites and optimize guest interaction.
  • Prepared and maintained selection of coffees, fresh juices and teas for guest enjoyment.
  • Trained new employees, as-needed.
  • Maintained high-standard of cleanliness within restaurant and lounge.

Housekeeping Room Attendant

AC Hotel by Marriott Little Rock Downtown
Little Rock, AR
04.2021 - 05.2021
  • Cleaned and replenished guest rooms as assigned, including making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.
  • Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
  • Maintained linen cart so that it was neat and organized.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Exercised politeness and discretion when dealing with guests and guest property.

Virtual Administrative Assistant

Send It To Mary, LLC
100% Remote
01.2009 - 01.2018
  • Provided contract-based virtual assistance to entrepreneurs, small business owners and small corporate teams.
  • Administrative duties included calendar and email management, travel planning, fielding phone calls, creating spreadsheets and presentations, and business flow planning.
  • Created and maintained complex databases for client use.
  • Data entry, proofreading, and content creation.
  • Brainstormed new and creative growth strategies with clients.
  • Small project management and oversight of new program launches.
  • Communicated with vendors and affiliate partners.
  • E-commerce services such as sales funnel design, A/B testing, and monitoring website analytics.

Investigator (Health Connector Division)

Arkansas Department Of Insurance
Little Rock, AR
08.2013 - 12.2014
  • Temporary, federally-funded position created to assist in planning and implementation of the Patient Protection and Affordable Care Act within Arkansas.
  • Answered 100+ calls per day from Arkansans regarding ACA eligibility, enrollment options, and ongoing financial requirements.
  • Worked closely with Arkansas Department of Human Services to ensure each citizen could receive accurate and timely assistance both during and after enrollment.
  • Assisted with departmental audits, as well as audits of inventory and software used by State-sponsored enrollment centers throughout Arkansas.

Investigator (Consumer Services)

Arkansas Department Of Insurance
Little Rock, AR
01.2012 - 08.2013
  • Conducted impartial investigations into complaints filed by citizens.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Collected formal statements and required documentation from all parties for review.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Documented findings and prepared detailed reports.

Office Manager

Farmers Insurance Group
Sherwood, AR
01.2010 - 01.2012
  • Met with potential policyholders to evaluate their insurance needs and issued new policies or policy changes as-needed.
  • Answered all incoming agency phone calls, including requests for insurance verification from car dealerships and mortgage companies.
  • Reported policyholder insurance claims and helped schedule repair appointments.
  • Contacted policyholders whose accounts were past-due, or recently lapsed.
  • Balanced in-office payments and made daily bank deposits.
  • Performed in-house duties, such as communicating with vendors, performing cleaning services, computer maintenance, and overseeing general building maintenance and repairs.

Sales Enhancement Specialist

State Farm Mutual Automobile Insurance Company
Louisville, KY
01.2006 - 01.2009
  • 80% travel
  • Acquired active Broker or Producer insurance licenses in 43 states (Property & Casualty / Life & Health).
  • Worked on-site with non-profitable State Farm Agents to bring them compliant with required 10- year revenue projection within their book of business.
  • Coaching focused heavily on effective conversational and customer service techniques, consistent in- house processes, and executing proven outside sales and marketing techniques.
  • Average life insurance appointment conversion rate: 94.6%.
  • Average additional 10-year revenue generated per Agent: $1.03 million.
  • Average Agent policy count added during coaching: 316.

Education

Bachelor of Social Work (BSW) - Social Work

University of Arkansas - Little Rock
Little Rock, AR
2024

Timeline

Breakfast Server

AC Hotel by Marriott Little Rock Downtown
05.2021 - 07.2022

Housekeeping Room Attendant

AC Hotel by Marriott Little Rock Downtown
04.2021 - 05.2021

Investigator (Health Connector Division)

Arkansas Department Of Insurance
08.2013 - 12.2014

Investigator (Consumer Services)

Arkansas Department Of Insurance
01.2012 - 08.2013

Office Manager

Farmers Insurance Group
01.2010 - 01.2012

Virtual Administrative Assistant

Send It To Mary, LLC
01.2009 - 01.2018

Sales Enhancement Specialist

State Farm Mutual Automobile Insurance Company
01.2006 - 01.2009

Bachelor of Social Work (BSW) - Social Work

University of Arkansas - Little Rock

Overview

18
18
years of professional experience

Similar Profiles

  • ADELINA SALTO

    ADELINA SALTOADELINA SALTO

    Director of Housekeeping at AC Hotel Chicago DowntownDirector of Housekeeping at AC Hotel Chicago Downtown

    View Profile
  • Tamia Pea

    Tamia PeaTamia Pea

    Front Office Agent at AC Hotel Gaslamp San Diego Downtown QuarterFront Office Agent at AC Hotel Gaslamp San Diego Downtown Quarter

    View Profile
  • Jimmy Trujillo

    Jimmy TrujilloJimmy Trujillo

    House Attendant at Ac Hotel Moxy Downtown LAHouse Attendant at Ac Hotel Moxy Downtown LA

    View Profile
Mary Beth Metz