Mary-Beth Windau
Castalia,OH
Summary
Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of real estate transactions and accompanying title insurance policies and endorsements required to support high producing team.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Escrow Officer
Hartung Title Agency
04.2003 - Current
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
Customer Account Manager
Chesapeake Display And Packaging
06.1995 - 04.2023
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
Branch Manager
Diamond Savings And Loan
03.1985 - 03.1995
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Associate of Arts - Business
Terra Technical College
Fremont, Ohio05.1986
Skills
- Closing Document Preparation
- Title Document Review
- Real Estate Transactions
- Title Insurance Knowledge
- Real Estate Closing Processes
- Loan Document Review
- Word
- Excel
- Word-Perfect
- Land-Tech
Certification
Notary Public in the State of Ohio
Timeline
Escrow Officer
Hartung Title Agency
04.2003 - Current
Customer Account Manager
Chesapeake Display And Packaging
06.1995 - 04.2023
Branch Manager
Diamond Savings And Loan
03.1985 - 03.1995
Associate of Arts - Business
Terra Technical College
Similar Profiles
Cheryl HarmanCheryl Harman
Escrow Services/Signing Agent at Equitable Title National Group/Oxford Title AgencyEscrow Services/Signing Agent at Equitable Title National Group/Oxford Title Agency
Al Wolfe, Jr.Al Wolfe, Jr.
Title Examiner/Abstractor at Title First Agency / Stewart Title CompanyTitle Examiner/Abstractor at Title First Agency / Stewart Title Company
Nancy KimNancy Kim
Vice President, General Manager at Murray Title Dba Lakeshore Title AgencyVice President, General Manager at Murray Title Dba Lakeshore Title Agency
Grover Lewis IIIGrover Lewis III
Floor Installer at Emerald Finishing GroupFloor Installer at Emerald Finishing Group
James WeaverJames Weaver
Vending Route Driver at Firelands VendingVending Route Driver at Firelands Vending