MARY BIBBIANO
Glen Ellyn,IL
Summary
Dynamic and results-oriented professional with extensive experience at Stratus Unlimited, adept in ERP and Procore, and OSHA Safety Training Certified. Excelled in high-volume environments, seamlessly collaborating with teams to exceed project expectations. Recognized for exceptional customer service and proficiency in leveraging technical and interpersonal skills to achieve up to 100% project completion rates. Energetic construction manager with several years of comprehensive experience planning, budgeting, supervising and coordinating various aspects of construction projects. Advanced knowledge of construction management processes paired with familiarity of job-related software. Safety-conscious professional committed to exceeding expectations and maintaining high standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Construction Project Coordinator
One Stratus
06.2021 - Current
- Coordinate projects for million-dollar projects from beginning to end
- Ensure project managers have all of the necessary supplies for each project; placing orders, writing and closing P.O.'s, and reconciling invoices
- Designing and maintaining Playbooks with printed plans for each project
- Maintaining a 5 year program currently
- Working with sub-contractors, lien wavers, permits, and status reports
- Working closely with Project Managers to help complete jobs on a timely basis
- In this position you need to jump around and put out a lot of fires throughout the day
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Coordinated with legal teams to ensure all contracts, permits, and licenses were in place before project commencement.
- Responded quickly to customer inquiries regarding pricing estimates or scheduling issues.
- Drafted letters or emails communicating updates on progress or delays related to ongoing projects.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Obtained specifications and directed work for construction crews.
- Utilized project management software to plan, track, and manage construction activities efficiently.
- Kept production team moving forward for progress in daily site operations.
- Ensured compliance with local, state, and federal building codes and regulations.
- Monitored equipment operation during extraction process to detect problems.
- Implemented rigorous quality control procedures to uphold high standards of construction and compliance.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and OSHA regulations.
- Managed change orders issued by clients or other relevant parties throughout the duration of a project.
- Conducted post-construction evaluations to assess project successes and areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Maintained accurate records of costs associated with each phase of a project including labor, materials, equipment rentals.
- Reviewed contractor scope, material estimates and pricing take-offs to optimize competitive bidding processes.
- Addressed and resolved onsite conflicts or discrepancies, ensuring minimal impact on project timelines.
- Prepared and planned worksites to help jobs run smoothly.
- Scheduled and coordinated all phases of construction projects from initiation to completion.
- Ordered necessary supplies needed for completion of construction projects in an efficient manner.
- Negotiated contracts between third-party vendors providing services for construction projects.
- Implemented cost-saving measures by negotiating contracts with vendors and suppliers.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Account Manager
Sharper Image Engravers Inc.
01.2016 - 05.2021
- Primary point of contact for clients and sales representatives for order placement and coordination with the production team daily by various means of communication
- Developed strong relationships with the art department, production team, and shipping to support and promote efficient, timely, and accurate response to customer expectations
- Processed orders from customers and sales representatives in Filemaker
- Tracked orders, initiated changes, and expedited orders when requested
- Addressed customer complaints and questions
- Generated leads through cold calling activities.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Reduced process lags by training employees on best practices and protocols.
- Greeted and assisted customers to foster positive experiences.
- Prepared monthly financial statements for each account.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Resolved customer complaints in a timely manner.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Provided technical assistance during product demonstrations or presentations.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Identified customer needs by asking questions and advising on best solutions.
- Addressed customer questions and concerns regarding products and services.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
- Established strong relationships with decision-makers and influencers within client organizations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Solicited feedback from customers on their experience with products or services.
- Renewed existing accounts by building relationships with clients.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Utilized problem-solving skills when dealing with difficult customers.
- De-escalated customer interactions by providing alternative solutions to issues.
- Developed successful customer relationships to boost sales opportunities.
- Analyzed client data and identified opportunities for growth.
- Ensured compliance with industry regulations when dealing with clients.
- Onboarded new team members to integrate into organization.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided technical support to customers when needed.
- Recruited, hired and trained new hires to optimize profitability.
- Provided training and guidance to new Account Managers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Acted as main point of contact in matters relating to client concerns and needs.
- Recognized by management for providing exceptional customer service.
Salon Coordinator
The Village of Glendale Heights
07.2010 - 01.2016
- Performed a variety of tasks such as payroll, payment vouchers, customer service, scheduled appointments, created monthly reports, performed daily closeouts, and assisted with supervision in the absence of the center's manager
- Established strong relationships with clients and saw to their hair needs
- Worked on spreadsheets to log monies for budget planning
- Maintained department records and files
- Assisted seniors as well as the public with questions and complaints
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Consistently recognized by management for providing superior customer service.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Assisted in training new employees on company policies and procedures related to salon operations.
- Managed appointment bookings through multiple channels like phone, email or walk-in customers.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Managed payment processes and checked accuracy of service and tax charges, reducing errors.
- Scheduled customers for various salon services, manicures and hairstyling and made suggestions for additional services.
- Created detailed reports related to sales activities, customer feedback, and other areas as requested by management.
- Ensured efficient communication between stylists and clients regarding their specific requirements.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Answered incoming calls promptly and effectively routed them to appropriate personnel.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Consulted with customers to understand needs and recommend professional services.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Greeted customers and provided them with salon services information.
- Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Resolved guest complaints.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Handled staff development, budgeting and supply ordering.
- Responded efficiently to inquiries from customers about available services or products offered by the salon.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Planned promotional events such as special offers or discounts in order to attract new customers.
- Marketed salon products and services to boost overall establishment revenues.
- Scheduled employees and oversaw customer appointment calendar.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Resolved customer complaints regarding worker performance or services rendered.
- Scheduled employees and made sure all shifts had adequate coverage.
- Supervised waiting area to maintain cleanliness and welcoming atmosphere.
- Organized inventory of supplies needed for daily operations of the salon.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Checked members and guests in promptly for appointments.
- Addressed customer problems quickly and according to service standards.
- Updated business software systems regularly with accurate information related to clients' profiles, appointments.
- Conducted quality checks on finished services to ensure satisfaction of clients' needs.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Kept up-to-date records concerning employee attendance, payrolls, working hours and holidays taken.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Supported other departments in carrying out tasks when necessary such as organizing meetings or preparing documents for presentations.
- Supervised banking procedures, cash flow, and accounting processes.
- Assisted in developing marketing strategies for increasing customer base.
- During tenure, hired, developed, and managed many staff.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Developed and maintained client relationships by providing excellent customer service.
- Recruited, hired, evaluated and disciplined service staff members.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School -
Glenbard North High School
06.1983
Cosmetology -
Mister Roberts School of Cosmetology
01.1983
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- Advanced Word Processing
- Proficient in Excel
- Skilled in Smart Sheets
- Proficient in ERP
- Proficient in Procore
- Proficient in QuickBooks
- Proficient in Oracle
- OSHA Safety Training Certified
- Collaborates easily with co-workers
- Works well independently
- Competent at managing responsibilities in a high-volume environment
- Skillful in Fast-Paced Environments
- Efficient Task Prioritization
- Able and willing to assist coworkers
- Able and willing to assist supervisors
- Able and willing to assist clients
- Clear, professional, and efficient manner
Certification
- OSHA Certified
- Licensed Cosmetologist
Timeline
Construction Project Coordinator
One Stratus
06.2021 - Current
Account Manager
Sharper Image Engravers Inc.
01.2016 - 05.2021
Salon Coordinator
The Village of Glendale Heights
07.2010 - 01.2016
High School -
Glenbard North High School
Cosmetology -
Mister Roberts School of Cosmetology