Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Operations Lead
Kohls Department Store
Robinson, PA
09.2018 - Current
Worked effectively in fast-paced environments.
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Informed customers of promotions to increase sales productivity and volume.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Unloaded trucks and prepared merchandise for sales floor.
Sales Lead Home and Kids
Kohls Department Store
Robinson, PA
11.2015 - 09.2018
Developed merchandising strategies to enhance product visibility and drive customer engagement.
Analyzed sales data to identify trends and optimize stock placement.
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Lead Misses
Kohls Department Store
Robinson,PA
11.2013 - 11.2015
Led team to achieve sales targets through strategic product placement.
Trained new staff on company policies, sales techniques, and customer service standards.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Data Integrity Lead
Kmart
Robinson, PA
05.2012 - 07.2013
Developed and implemented data integrity protocols, improving overall compliance and reporting accuracy.
Collaborated with cross-functional teams to identify and resolve discrepancies in merchandise data.
Conducted thorough audits of databases to detect and correct any inconsistencies or inaccuracies.
Managed information through regular data integrity audits.
Dry Grocery/Consumables Lead
Kmart
Robinson, PA
01.2008 - 05.2012
Worked effectively in fast-paced environments.
Maintained stock levels by organizing and replenishing grocery shelves efficiently.
Checkout Lead
Kmart
Robinson, PA
11.1999 - 01.2008
Managed cash drawers, ensuring accurate cash handling and reconciliation.
Processed customer transactions efficiently using point-of-sale systems.
Dry Grocery Associate
Kmart
Robinson, PA
07.1999 - 11.1999
Stocked shelves efficiently, ensuring product availability and organization.
Assisted customers in locating products.
Implemented promotional displays, increasing product visibility and sales potential.
Hard Lines Stock Associate
Kmart
Robinson, PA
07.1998 - 07.1999
Supported merchandising efforts by arranging displays according to company guidelines.
Stocked merchandise, clearly labeling items, and arranging according to size or style.
Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Soft Line Off Hour Lead
Kmart
Robinson, PA
05.1994 - 07.1998
Assisted in inventory management by restocking shelves and verifying stock levels.
Trained new employees on operational procedures and safety protocols effectively.
Soft Lines Associate
Kohls Department Store
Crafton, PA
05.1988 - 05.1994
Assisted in maintaining merchandise displays and ensuring product availability on the sales floor.
Adapted quickly to changes in store layout and promotional setups for seasonal events.