Mary Boening
Pittsburgh,PA
Summary
Diligent detail-oriented professional with strong background in temporary assignments across various industries. Demonstrated ability to quickly adapt to new environments. Committed to delivering exceptional results while maintaining high standards of quality in all aspects of work. Proven track record of using multitasking and problem-solving skills to ensure seamless operations.
Overview
25
25
years of professional experience
Work History
Data Entry Specialist (Contract)
TEKsystems
12.2024 - 02.2025
- Completed data entry tasks with 100% accuracy in PNC’s Accounts Payable department.
- Reviewed postings and documents for correctness and coding accuracy.
- Managed workload effectively, prioritizing tasks based on urgency.
Verification Clerk (Contract)
Shawmut Services LLC
08.2024 - 10.2024
- Verified the accuracy and completion of voter registration forms for a non-partisan drive.
- Maintained confidentiality of personally identifiable information (PII)
- Detected potential fraud by recognizing handwriting patterns and data discrepancies.
Data Entry/Administrative Assistant
A.C.Coy Company
12.2018 - 04.2024
- Maintained up-to-date documentation of all IT assets, including hardware inventory, leases, warranties, and maintenance contracts.
- Optimized workflows within the department, increasing overall productivity through process improvement initiatives.
- Processed IT support tickets via Remedy and ServiceNow, achieving 99% SLA compliance.
Patient Service Representative
Home Care Delivered
07.2018 - 10.2018
- Coordinated shipments of medical supplies and verified eligibility with insurance/physicians.
- Ensured HIPAA compliance while documenting orders.
- Provided professional, empathetic customer service processing approximately 50 calls per day.
Clinical Laboratory Assistant
Quest Diagnostics
11.2015 - 05.2018
- Assisted with lab operations, sample prep, and data collection .
- Set up, maintained and verified sterility of lab equipment and tools.
- Conducted quality control checks and supported HIPAA-compliant patient communications.
Benefits Enrollment Representative (Contract)
Express Employment Professionals
09.2014 - 12.2014
- Provided support during annual open enrollment period, effectively managing a high volume of requests and questions from employees.
- Advised employees on eligibility, coverage, and plan options.
Customer Service Representative (Contract)
Beacon Hill Staffing Group
10.2012 - 07.2013
- Inbound call centers:
- Benefits Enrollment (Towers Watson - Oct 2012 thru Jan 2013)
- Research, analyze, evaluate, and administer corporate benefit plans and programs.
- Advise employees on eligibility, coverage, and plan options.
- Property Management (Jones Lang Lasalle - Feb 2013 thru Sept 2013)
- Assist clients with non-emergency and emergency maintenance requests; creating work orders and dispatching engineers or security personnel as needed.
Customer Service Representative
Greater Pittsburgh Arts Council
06.2011 - 09.2012
- Inbound call center (box office).
- Provide box office and clerical support for several local theaters and non-profit organizations.
- Answer queries regarding current and upcoming plays or concerts.
- Process credit card payments and print paper tickets as needed.
Customer Service/Sales Representative
Pittsburgh Irish and Classical Theater
01.2011 - 11.2011
- Outbound call center (sales/fundraising).
- Contact previous patrons to announce upcoming plays, and discuss ticketing options such as season subscriptions and flex packages.
- Process credit card payments and print paper tickets as needed.
- Fundraising campaign generated over $100,000 for the pending theater season.
Administrative Assistant
Thos. S. Byrne & Associates
11.2006 - 04.2009
- Construction management company (2 1/2 year contract).
- Assistant to project managers and architects on the New Mexico State History Museum building.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Verify and maintain records of all necessary permits and insurance as current and complete.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Make travel and lodging arrangements for project managers.
- Prepare agendas and arrangements for luncheons and meetings.
Administrative Secretary
UPMC
12.1999 - 04.2001
- Administrative support for doctor/medical professor -University of Pittsburgh Cancer Institute (UPCI)
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Maintain scheduling and event calendars.
- Arrange conference, meeting, and travel reservations.
- Review medical journals and performed database searches to find information on new studies and treatments.
- Submit articles and information from searches to physician for review.
- Prepare correspondence for physician and medical students with preparation of reports, speeches, articles, or conference proceedings.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Skills
- Data Entry & Verification
- Microsoft Office Suite (Excel, Word, Access, SharePoint, Teams)
- Confidential Data Handling (HIPAA)
- Customer Support & Problem Solving
- Recordkeeping & Documentation
Education
October 2015
Associate of Applied Science - Chemistry
Bidwell Training Center
Pittsburgh, PA
Timeline
Data Entry Specialist (Contract)
TEKsystems
12.2024 - 02.2025
Verification Clerk (Contract)
Shawmut Services LLC
08.2024 - 10.2024
Data Entry/Administrative Assistant
A.C.Coy Company
12.2018 - 04.2024
Patient Service Representative
Home Care Delivered
07.2018 - 10.2018
Clinical Laboratory Assistant
Quest Diagnostics
11.2015 - 05.2018
Benefits Enrollment Representative (Contract)
Express Employment Professionals
09.2014 - 12.2014
Customer Service Representative (Contract)
Beacon Hill Staffing Group
10.2012 - 07.2013
Customer Service Representative
Greater Pittsburgh Arts Council
06.2011 - 09.2012
Customer Service/Sales Representative
Pittsburgh Irish and Classical Theater
01.2011 - 11.2011
Administrative Assistant
Thos. S. Byrne & Associates
11.2006 - 04.2009
Administrative Secretary
UPMC
12.1999 - 04.2001
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