Summary
Overview
Work History
Education
Skills
Dance Experience
References
Timeline
SoftwareDeveloper
Mary Bowers

Mary Bowers

Gilbert,AZ

Summary

Dynamic and detail-oriented professional with a passion for blending creativity and strategy. Experienced Operations Specialist skilled in analyzing business processes, creating project documentation, and developing functional solutions to meet organizational goals. Complemented by a strong background in dance, including performance, choreography, and leadership in diverse settings. Known for exceptional teamwork, adaptability, and dedication to delivering high-quality results in both professional and artistic endeavors. Eager to bring energy, creativity, and organizational excellence to the Arizona Diamondbacks Rallybacks team.

Overview

4
4
years of professional experience

Work History

Operations Specialist

Cyber Dive
Mesa, AZ
10.2024 - Current
  • Optimized data structures to streamline operational performance.
  • Outlined technical specifications from business objectives.
  • Created detailed project documentation, delivering clear communication across teams.
  • Managed logistics and devised implementation strategies alongside diverse teams.
  • Facilitated the upgrade of system features by aiding in design and development.

UX/UI Design Intern

Cyber Dive
Mesa, AZ
01.2024 - Current
  • Analyzed competitor's designs and recommended improvements accordingly.
  • Helped management establish effective production schedule to transition designs to full-scale implementation.
  • Created models of current designs to use in presentations and aid in refining approaches.
  • Created new designs and iterations during marketing strategy sessions.

Insurance Underwriter

Lemonade Insurance
Scottsdale, AZ
08.2022 - 12.2023
  • Assessed insurance applications according to underwriting guidelines.
  • Present underwriting proposals to management, detailing the reasoning behind decisions and associated risks.
  • Coached team members, leading to improved overall performance.
  • Delivered exemplary customer service, handling inquiries effectively.
  • Tracked industry trends and regulatory changes to support informed underwriting decisions.

Customer Service Specialist

Lemonade Insurance
Scottsdale, AZ
08.2021 - 08.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided training and support to new customer service team members.
  • Reviewed documents such as applications, endorsements, riders, renewals, for accuracy.
  • Handled modification and updating of policies.

Barista

Starbucks
Scottsdale, AZ
01.2021 - 08.2021
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.

Education

Bachelor of Science - Graphic Information Technology

Arizona State University
Tempe, AZ
07-2025

Associate of Science - General Studies

Scottsdale Community College
Scottsdale
12-2022

High School Diploma -

Intelli High School
Phoenix
04-2014

Skills

  • Planning and coordination
  • Quantitative skills
  • Project management
  • System development
  • Excellent customer service skills

Dance Experience

I began formal dance training in ballet at age 7, with additional experience in gymnastics and high school dance. I graduated high school at 16 and continued dancing recreationally before reigniting my passion in 2023. I trained extensively with DivaDance, performing at notable events such as Relay for Life, a Phoenix Mercury pre-game show, and a Phoenix Suns halftime performance. I continue to refine my skills through classes with DivaDance and choreographers across the valley.

References

References available upon request.

Timeline

Operations Specialist

Cyber Dive
10.2024 - Current

UX/UI Design Intern

Cyber Dive
01.2024 - Current

Insurance Underwriter

Lemonade Insurance
08.2022 - 12.2023

Customer Service Specialist

Lemonade Insurance
08.2021 - 08.2022

Barista

Starbucks
01.2021 - 08.2021

Bachelor of Science - Graphic Information Technology

Arizona State University

Associate of Science - General Studies

Scottsdale Community College

High School Diploma -

Intelli High School
Mary Bowers