Mary Brewster
Rex,GA
Summary
Experienced manager with over 33 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated Marriott professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
Work History
Director of Services
Atlanta Airport Marriott
College Park, GA
03.1982 - 06.2016
- Developed strategies to avoid customer escalations.
- Took entrepreneurial approach to enable technical expertise of customer services organization.
- Drove financial performance through productivity analysis, contract terms and resource planning.
- Hired, developed, motivated and retained top talent.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Giles County High School
Pulaski, TN05.1972
Skills
- Customer Complaint Resolution
- Service Quality Assurance
- Work Schedule Assignments
- Staff Recruiting and Hiring
- P&L Responsibility
- Worker Performance Evaluations
- Customer Care
- Time Management
- Inspecting Completed Work
- Customer Transactions
Accomplishments
- Supervised team of 60 staff members.
- Documented and resolved guest issues which led to [Positive Guest Satisfaction.
- Collaborated with team of 25 in the development of BSA Audit. Guest Satisfaction and Associate Relations.
Timeline
Director of Services
Atlanta Airport Marriott
03.1982 - 06.2016
High School Diploma -
Giles County High School
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