Overview
Work History
Education
Skills
Timeline
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Mary Brower

Mary Brower

Neptune,NJ

Overview

28
28
years of professional experience

Work History

Cabin server

Flex Jet
  • Highly motivated and experienced professional with a passion for providing exceptional customer service in fast paced environments
  • Seeking a challenging and rewarding position as a Cabin server Flex Jet, leveraging strong beverage service skills, customer interaction experience and a commitment to safety and hospitality.

Bar Tender

DoubleTree by Hilton Hotel Princeton
06.2023 - Current
  • Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
  • Planning drink menus and informing customers about new beverages and specials
  • Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
  • Checking identification to ensure customers are the legal age to purchase alcohol
  • Taking inventory and ordering supplies to ensure bar and tables are well-stocked
  • Adhering to all food safety and quality regulations
  • Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
  • Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
  • Developing new cocktail recipes.

Barista

Starbucks, Sheraton Edison Hotel
09.2018 - Current
  • Prepare and serve high-quality beverages according to company recipes and standards
  • Monitors Starbucks inventory and takes appropriate action
  • Provide exceptional customer service by engaging with customers and creating a friendly, welcoming environment
  • Operate and maintain various food and beverage equipment
  • Handle cash transactions and maintain accurate cash handling procedures
  • Maintain cleanliness and organization of the store, including the beverage preparation area, customer seating, and restroom facilities.

Head Barista

Starbucks, Edison
02.2018 - 09.2018
  • Managed Staff baristas, ensured smooth daily operations, maintained inventory and addressed customer concerns
  • Created and delivered training programs for new hires
  • Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
  • Supporting your fellow partners during periods of high volume to keep the store operating
  • Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
  • Supporting in creating the third-place environment during each shift
  • Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
  • Maintaining a clean and organized workspace for your customers and partners
  • Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards.

Food and Beverage Supervisor

APA Hotel, Woodbridge, N.J.
02.2017 - 01.2018
  • Oversaw food and beverage staff operations, ensuring proper training and efficient service delivery.

Head of Household

07.1996 - 01.2017

Education

High School Diploma -

William H. Hale High School
West Hartford, CT
06.1996

Skills

  • Beverage Service: Skilled in preparing and serving a wide variety of cocktails, beers, and wines
  • Proficient in operating bar equipment and maintaining a clean and organized workspace
  • Customer Service: Proven ability to deliver exceptional service, build rapport with clients, and effectively address any concerns
  • Communication: Excellent verbal and written communication skills to effectively interact with passengers and crew members
  • Teamwork: Ability to work collaboratively and efficiently as part of a team to achieve common goals
  • Time Management: Proven ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
  • Flexibility and Adaptability: Willing to adapt to changing situations and work nonstandard hours as needed

Timeline

Bar Tender

DoubleTree by Hilton Hotel Princeton
06.2023 - Current

Barista

Starbucks, Sheraton Edison Hotel
09.2018 - Current

Head Barista

Starbucks, Edison
02.2018 - 09.2018

Food and Beverage Supervisor

APA Hotel, Woodbridge, N.J.
02.2017 - 01.2018

Head of Household

07.1996 - 01.2017

Cabin server

Flex Jet

High School Diploma -

William H. Hale High School

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Mary Brower