Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mary Burgess

Princeton,KENTUCKY

Summary

Dynamic NFCO TSC DOJ Supervisor at Comcast with a proven track record in enhancing team productivity and customer satisfaction. Skilled in conflict resolution and staff development, I foster a collaborative environment while mentoring junior staff. Committed to excellence, I implement efficient workflows that drive results and improve operational efficiency.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

19
19
years of professional experience

Work History

NFCO TSC DOJ Supervisor

Comcast
04.2006 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

General Studies

Lakes High School
Lakewood
06-1978

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Staff development
  • Team building
  • Processes and procedures
  • Relationship building
  • Conflict resolution
  • Coaching and mentoring
  • Performance management
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Active listening
  • Professionalism
  • Teamwork

Accomplishments

  • Supervised team of up to 18 members.
  • Collaborated with team of 12 in the development of the WD TSC when we crossed over from Care.
  • Circle of Success recognition
  • Top team in metrics 11 out of 12 months

Languages

Korean
Native or Bilingual

Timeline

NFCO TSC DOJ Supervisor

Comcast
04.2006 - Current

General Studies

Lakes High School

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