Mary Byrd
Oklahoma City,OK
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Tinker Federal Credit Union
05.2022 - Current
- Assisted members in resolving account inquiries and transaction discrepancies.
- Processed membership applications and account openings efficiently.
- Educated members on credit union products, services, and digital banking tools.
- Collaborated with team to enhance service delivery and member satisfaction.
- Resolved complex issues by coordinating with internal departments for swift resolutions.
Customer Service Representative
Midland Mortgage/Midfirst Bank
07.2021 - 05.2022
- Resolved customer inquiries about mortgage products, enhancing satisfaction levels.
- Ensured compliance by processing mortgage payments accurately and confidentially.
- Streamlined customer service workflows, improving response times with team collaboration.
- Trained new staff on service protocols and software, boosting team performance.
Sr. Customer Service Representative
Farmers Insurance Group
06.2015 - 12.2020
- Resolved complex customer issues independently, minimizing escalation risks.
- Provided accurate customer guidance through extensive product and policy knowledge.
- Demonstrated professionalism and empathy in all high-impact customer interactions.
- Enhanced team performance by mentoring junior representatives and sharing knowledge.
Education
Associate of Arts - Psychology
OCCC
Oklahoma City, OK05-2027
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Dispute resolution
Timeline
Member Service Representative
Tinker Federal Credit Union
05.2022 - Current
Customer Service Representative
Midland Mortgage/Midfirst Bank
07.2021 - 05.2022
Sr. Customer Service Representative
Farmers Insurance Group
06.2015 - 12.2020
Associate of Arts - Psychology
OCCC