MARY C. CASTRO
Sebastian,Fl
Summary
Experienced work-at-home agent with over 8 years of remote customer service expertise. Skilled in creating an efficient work environment aligned with company guidelines for remote operations. Proficient in utilizing computer productivity software, including CRM systems, to ensure exceptional customer service delivery. Committed to maintaining high levels of customer satisfaction through exceptional support and efficient resolution of client issues. Adept at leveraging communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player focused on achieving results and adapting to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Associate Real Estate Broker
EXp Realty, LLC
01.2017 - Current
- Achieved over $10 million in sales, consistently exceeding client expectations and market benchmarks
- Keeping up to date with marketing strategies to drive more inquiries and property sales, securing top-dollar results for sellers and favorable terms for buyers
- Maintained up-to-date knowledge of local market trends, using this information to advise clients on pricing strategies that would maximize their profits or minimize their costs when buying or selling properties.
- Collaborated with attorneys, mortgage lenders, and title companies to ensure smooth transaction processes from start to finish.
- Cultivated long-lasting relationships with clients by going above and beyond expectations in assisting them throughout the buying or selling process.
ESL Online Teacher
VIPKID
01.2018 - Current
- Learned to resolve technical issues while providing excellent service to the student & used time management skills to complete the class punctuality
- Tutored over 1,000 students with ESL challenges.
- Enhanced student learning experiences by incorporating multimedia resources and interactive activities into lessons.
- Helped students explore concepts with engaging, learning-focused activities.
Sales Supervisor & Recruiter
Dish Network Corp/Skyline LLC.
01.2013 - 01.2018
- Translate/Interpret during the transaction to help close the deal
- Ranked the #1 top department in the company with top sales
- Great client feedback in providing superb customer service
- Evaluate which sources bring the best candidates
- Interview candidates following the company's rules and regulations
- Develop, implement and monitor recruitment plans to attract and hire highly skilled and qualified
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Education
Bachelors - Human Resources Management
InterAmerican University
Bayamon, PR01.2012
120 hrs. - TESOL
International Open Academy
Skills
- Time Management
- Staff Training & Development
- CRM -Kvcore
- Strong Customer Retention
- Effective time management
- Data-driven decision making
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Organizational skills
- Relationship building
- Interpersonal and social skills
- Self motivation
- Adaptability
Certification
- Real Agent Licence, Florida, eXp Realty, 01/01/21
- Real Estate Broker Licence, PR, 01/01/17
References
- Rebeka Pita, Teacher, 786-266-9564
- Ruby Perez, Business Owner, 321-419-4080
Educationaltraining
- Bachelors in Human Resources Management, InterAmerican University, 01/01/12
- TESOL, International Open Academy, 120 hrs.
Timeline
ESL Online Teacher
VIPKID
01.2018 - Current
Licensed Associate Real Estate Broker
EXp Realty, LLC
01.2017 - Current
Sales Supervisor & Recruiter
Dish Network Corp/Skyline LLC.
01.2013 - 01.2018
- Real Agent Licence, Florida, eXp Realty, 01/01/21
- Real Estate Broker Licence, PR, 01/01/17
Bachelors - Human Resources Management
InterAmerican University
120 hrs. - TESOL
International Open Academy
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