Summary
Overview
Work History
Education
Skills
Timeline
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Mary Cervantes

San Antonio,TX

Summary

Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education

Work History

Optician

Walmart
San Antonio, TX
11.2024 - Current
  • Assisted customers in selecting appropriate eyewear based on their needs.
  • Analyze prescriptions from optometrists and ophthalmologists to understand the specific visual needs of each patient.
  • Educating the patient on different lenses, add ons and proper eyewear care
  • Using tools to measure pupillary distance, vertex distance and other parameters to ensure proper lens placement and fit.
  • Providing excellent customer service to each patient and understanding their needs for eyewear.
  • Managing patient records and insurance information.

Money Transfer Agent

Walmart
San Antonio, TX
05.2024 - 10.2024
  • Processed money transfers using Walmart's financial systems.
  • Assisted customers with inquiries and transaction details.
  • Maintained accurate records of transactions and customer information.
  • Monitored cash flow and safeguarded company assets during transactions.
  • Ensured that all policies related to money transfers were followed at all times.
  • Responded promptly and professionally to customer complaints or inquiries.
  • Advised customers on the most suitable payment options for their needs.

Customer Service Manager

Walmart
San Antonio, TX
07.2016 - 04.2024
  • Managed customer service team, ensuring high-quality support and engagement.
  • Oversaw resolution of customer complaints and escalated issues effectively.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Education

Luther Burbank High School
San Antonio, TX

Skills

  • Lens analysis
  • Eyewear fitting
  • Prescription interpretation
  • Vision testing
  • Optical care education
  • Cash handling
  • Insurance billing
  • Customer service

Timeline

Optician

Walmart
11.2024 - Current

Money Transfer Agent

Walmart
05.2024 - 10.2024

Customer Service Manager

Walmart
07.2016 - 04.2024

Luther Burbank High School

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