Flor De Maria Brunton
Salem
Summary
Positive and upbeat dispensing optician proficient in different types of glasses and contacts. Accomplished helping customers select corrective devices that meet unique needs. Bringing several years of experience and extensive expertise the field.
Skilled in precision fitting and patient-focused service, with background as optician dispending. Known for thorough understanding of optical principles and ability to translate complicated prescriptions into customized eyewear solutions. Strengths include strong communication skills, adeptness in latest eyewear trends and technologies, and proficiency in managing inventory and optical lab operations. Contributed to increased customer satisfaction through personalized care and accuracy in eyewear adjustments and repairs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Optician
Bjs Wholesales Club
Salem
03.2019 - Current
- Repaired and adjusted frames to meet customer needs.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Verified finished lenses ground to prescription specifications.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Calculated measurements for eyewear using optical measuring devices.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Supervised and contributed to training student opticians.
- Dispensed contact lenses upon completion of fitting process.
Housekeeping Administrator Manager
Brazilian housekeeping
Boston
03.2018 - 03.2019
- Facilitated training sessions for new employees on company policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Updated databases with new employee information, job changes and terminations.
- Worked closely with human resources to support employee management and organizational planning.
- Conducted performance evaluations and recommended training programs for staff development.
- Answered incoming calls and responded to customer inquiries.
- Processed payroll information according to established guidelines.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Performed data entry tasks into computer databases from paper documents.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Hotel General Manager
Hotel Aurora
Guatemala.
01.2008 - 03.2018
- Made recommendations for salary and wage increases based on performance reviews.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Administered new hire paperwork and maintained employee files.
- Assisted guests at check-in, providing information on various services within hotel.
- Issued room keys and escort instructions to bellhops.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Collaborated with sales team on special promotions or packages for guests.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Oversaw reservations received from direct calls and provided room availability information.
- Transmitted and received messages using telephones or telephone switchboards.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw recruiting, interviews and new employee hiring.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Education
Optician
State of New Hampshire
NH03-2022
Social Worker Technician
Mariano Galvez University
Guatemala. , CA 11-2003
Bachelor of Technology -
Modern Technology
Guatemala. , CA 11-2001
Bilingual Secretary -
TCA
Guatemala. , CA 11-2001
Skills
- Lens fitting
- Frame adjustment
- Optical measurements
- Prescription verification
- Customer service
- Time management
- Prescription interpretation
- Customer relationship management
- Team building
- Staff training
- Team leadership
- Data analysis
- Conflict resolution
- Communication skills
- Front office operations
- Account administration
- Train staff
- Serve guests
- Hospitality Industry Trends
- Front office staff
- Teamwork
- Cash handling
- Travel coordination
- Shift scheduling
Languages
Spanish
Full Professional
French
Elementary
Italian
Elementary
German
Elementary
Portuguese
Limited
Katchikel
Limited
Certification
- Optician license
Timeline
Optician
Bjs Wholesales Club
03.2019 - Current
Housekeeping Administrator Manager
Brazilian housekeeping
03.2018 - 03.2019
Hotel General Manager
Hotel Aurora
01.2008 - 03.2018
Optician
State of New Hampshire
Social Worker Technician
Mariano Galvez University
Bachelor of Technology -
Modern Technology
Bilingual Secretary -
TCA