Detail-oriented professional with strong interpersonal skills and a commitment to punctuality and honesty. Proven ability to engage effectively with clients in person and over the phone. Dedicated to providing assistance and support to others, fostering positive relationships in both personal and professional settings.
Hi, I’m
Mary Charlotte Mullins
Certified Patient Account Representative
Rossville,GA
Summary
Overview
49
years of professional experience
Work History
Cracker Barrel
Sales Associate
10.2018 - Current
Job overview
- Greet customers when they enter store
- Help locate items they are interested in buying
- Show customers items on sale
- Show interest in them as a person not just a face
Blue Cross of Tennessee Chattanooga TN
Team Leader in Medicare billing
05.1977 - 01.1998
Job overview
- Responsible for employees in billing department
- Distribution of claims to be put in system daily
- Record of all claims keyed
- Productivity report on each employee weekly
- Handled all problem claims and phone calls
- Call hospitals and patients collecting information when necessary
- Maintained Hospital manual
- Informed co-workers of changes in procedures
- Kept all informed of new and changed HCPCS or DRG codes
- Wrote procedures for all jobs in my department when changes occurred
- Answered questions when needed
- Kept the flow of work running smoothly
- Helped on areas that were running behind
- Answered problem phone calls or correspondence that could not be handled by claims personnel
- Answered phone when all lines were busy
- Tried to keep everyone happy, enthusiastic and energetic
Erlanger Hospital Chattanooga TN
Claims Expeditor
05.2000 - 05.2007
Job overview
- Checked claims billed for errors daily
- Corrected errors by phone calls to hospitals or patients
- Maintained daily record of claims processed
- Reported important issues to upper management
- Used office equipment such as copier, fax and calculator
- Maintained Medicare manual by filing all new changes as received
- Corrected HCPCS Codes according to instructions
- Corrected Drg codes according to instructions
- Answered phone from providers, patients and insurance companies
- Transferred calls to correct department
- Determined if claims were hospital, VA, workers compensation or private insurance
- Helped with anything else needed such as filing, answering phones, keying claims, correcting claims or solving problems
Education
Rossville High School
High School
University Overview
- Member of Y Teens
- Member of the Drill Team
Kirkland Vocational SchoolChattanooga, TN
GED
University Overview
Completed GED, I got married and did not return for my senior year
Skills
Microsoft Office expertise
Family
Family
- I have 3 children
- 7 grandchildren
- 7 great grandchildren
- I have been a widow for 8 years
Timeline
Sales Associate
Cracker Barrel
10.2018 - Current
Claims Expeditor
Erlanger Hospital Chattanooga TN
05.2000 - 05.2007
Team Leader in Medicare billing
Blue Cross of Tennessee Chattanooga TN
05.1977 - 01.1998
Rossville High School
High School
Kirkland Vocational School
GED