Mary is experienced with client advocacy, resource coordination, and case management. She utilizes strong interpersonal skills to build trust and support clients effectively. She has extensive knowledge in case management with precise and efficient documentation.
Overview
8
8
years of professional experience
Work History
Caseworker
Texas Department of Family and Protective Services
01.2022 - 01.2024
Assessed family dynamics to identify protective capacity gaps, implementing tailored treatment plans that enhanced family stability and reduced reliance on state intervention
Conducted comprehensive home visits to evaluate child safety, leading to measurable improvements in preventative measures against abuse and/or neglect
Partnered with law enforcement and community providers to develop integrated support systems, fostering cohesive interventions that empowered families
Documented case notes and ensured compliance with agency guidelines, maintaining accurate records that supported effective case management
Cultivated strong relationships with families, providing empathetic support and guidance to promote resilience and self-sufficiency
Enhanced case management processes by streamlining documentation, ensuring compliance with agency guidelines and improving overall efficiency.
Employment Counselor
Texas Workforce Commission
01.2016 - 01.2017
Led state-mandated orientations for unemployment and state benefit recipients
Conducted case management to job seekers receiving governmental assistance with weekly follow-ups
Coordinated with service providers to ensure referrals were being made and maintained
Evaluated job search logs, leading to targeted discussions that enhanced interview preparedness and increased successful placements
Partnered with local training programs to create tailored employment and educational pathways, resulting in measurable skill enhancements for clients
Education
High School Diploma -
Caney Creek High School
Conroe, Texas
Bachelor of Arts - English
University of Houston
Houston, Texas
Skills
Client advocacy
Client interaction
Case management
Case information confidentiality
Timeline
Caseworker
Texas Department of Family and Protective Services