Mary Conklin
Chattaroy,WA
Summary
Proven track record in client relationship building and workload management, demonstrated through successful projects at Your Travel Center Century Travel. Skilled in motivating teams and enhancing customer satisfaction, as evidenced by repeat business and high-quality service delivery at Hill and Hill Travel. Expert in deadline adherence, ensuring efficient project completion.
Enjoys working on Collaborative teams and would like a position where I could serve others.
Overview
41
41
years of professional experience
Work History
Independent Contractor
Your Travel Center Century Travel
10.1989 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Manager
Hill and Hill Travel
02.1984 - 09.1989
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Travel Agent - Tourism And Travel Management
SST Travel School
Portland Oregon01-1980
Skills
- Deadline Adherence
- Workload Management
- Client Relationship Building
Timeline
Independent Contractor
Your Travel Center Century Travel
10.1989 - Current
Manager
Hill and Hill Travel
02.1984 - 09.1989
Travel Agent - Tourism And Travel Management
SST Travel School
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