Mary Conrad
Cave City,KY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Acct Mgr/Sales Representative
Matrix Distributors
08.2020 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
HR Associate
Dart Container Corporation
07.2019 - 07.2020
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
House Keeper Lead
Maid Masters LLC
03.2018 - 06.2020
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked room supplies such as facial tissues for personal touch with every job.
Server/Expeditor
Red Lobster
05.2017 - 10.2018
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Server/Shift Lead
PF Chang Restaurant
11.2017 - 06.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Housekeeping Supervisor
Molly Maids
06.2016 - 02.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Deli/Produce Manager
Crossroads IGA
09.2014 - 07.2016
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
Ass. Mgr/Team Lead
McDonald's
08.2013 - 09.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Eastern Highschool
Louisville Ky 06.2015
Skills
- Solution Planning
- Onsite Product Demonstrations
- Retention Strategies
- Needs Understanding
Accomplishments
Microsoft Certified
Microsoft Word 2007
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
First aide and Cpr
Timeline
Acct Mgr/Sales Representative
Matrix Distributors
08.2020 - Current
HR Associate
Dart Container Corporation
07.2019 - 07.2020
House Keeper Lead
Maid Masters LLC
03.2018 - 06.2020
Server/Shift Lead
PF Chang Restaurant
11.2017 - 06.2018
Server/Expeditor
Red Lobster
05.2017 - 10.2018
Housekeeping Supervisor
Molly Maids
06.2016 - 02.2017
Deli/Produce Manager
Crossroads IGA
09.2014 - 07.2016
Ass. Mgr/Team Lead
McDonald's
08.2013 - 09.2015
High School Diploma -
Eastern Highschool
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