Mary Contreras

• Manages day-to-day operations of a 178-unit residential community, ensuring compliance with local regulations and company standards.
• Leads a team of four property staff, cultivating a culture of professionalism and accountability.
• Oversees vendor contract negotiations and coordinates maintenance to secure timely, budget-friendly service delivery.
• Facilitates collaboration among cross-functional teams, including leasing agents and maintenance staff, enhancing performance KPIs within the property.
• Creates and executes strategic initiatives for leasing, capital enhancements, and community development projects.

• Elevated resident satisfaction and retention through timely resolution of complaints, questions, and requests.
• Conducted mentorship and training initiatives for onsite agents, supporting professional growth and skill enhancement.
• Coordinated monthly resident events.
• Executed regular property inspections on a weekly and monthly basis to enhance property revenue.
• Administered property deposit accounting, AME reporting, and delinquency reporting.
• Initiated eviction proceedings when necessary according to state law guidelines.

• Managed weekly job postings of over 100 job requisitions a month, internally and externally. (LinkedIn, Indeed, National Healthcare job boards)
• Assisted with recruitment marketing activities and attended virtual and in-person hiring events to promote positions, internships, and volunteer opportunities.
• Facilitated new employee orientation biweekly.
• Provided sourcing assistance for requisitions, utilizing the business's LinkedIn account.
• Managed EDD/SDI claims promptly.
• Completed all employment verification requests.

• Managed online postings regarding available units on various websites such as Craigslist or Apartments.com.
• Regularly inspected vacant apartments to ensure they met leasing standards before showings.
• Organized files for new leases and maintained current files for existing residents.
• Facilitated weekly onboarding and offboarding procedures with tenants.
• Promoted community events through social media platforms or other forms of outreach.

• Reviewed and provided updates on over 500 account ledgers, monthly, for financial reporting.
• Processed a high volume of monthly collections, evictions, and final account statements, according to state laws.
• Maintained meticulous records of weekly and month-end reporting of property.

Leasing Agent, 2015-2016.