NUBIA REGALADO
Kyle,TX
Summary
Experienced property management professional with over 11 years in multifamily settings and 20 years in customer service. Expertise in optimizing operations, enhancing financial performance, and driving occupancy growth. Skilled in team development, vendor management, and executing capital improvement projects while fostering strong resident relationships.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Property Manager / Acting Property Manager
Atlantic Pacific Companies
12.2024 - Current
- Oversaw daily operations for 300-unit multifamily community, ensuring efficient management of resources and resident satisfaction.
- Led and supported eight-person team, fostering accountability and professional development to enhance service quality.
- Achieved approximately 12% year-to-date operating expense savings against budget.
- Maintained delinquency below 2-5% in most months through consistent follow-up and account management.
- Support renewal performance with a monthly goal of 55% or higher.
- Supported renewal performance, achieving consistent monthly goal of 55% or higher.
- Coach team members through training and performance development initiatives, including PEERfect Coach.
- Directed daily property operations, ensuring consistent resident service and policy compliance.
- Oversaw leasing activities, including renewals, move-ins, move-outs, and occupancy management.
- Prepared budgets, reviewed operating expenses, and monitored property performance against targets.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Marketing Director / Leasing Specialist — Affordable Housing Assignment
Atlantic Pacific Companies
04.2025 - 10.2025
- Increased occupancy from 72% to 88% over four months.
- Directed integrated marketing strategies for property portfolios, aligning branding, messaging, and occupancy goals.
- Managed digital campaigns across websites, social media, and email to support leasing pipeline growth.
- Analyzed market trends and competitive positioning to refine campaign priorities and audience targeting.
- Coordinated cross-functional partnerships with leasing, operations, and leadership teams to execute marketing plans.
- Standardized marketing processes, maintaining timely delivery of content, reporting, and community launch support.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Enhanced leasing follow-up and prospect engagement through targeted occupancy-focused marketing efforts.
Multifamily Capital Project Manager
MCS
03.2022 - 12.2024
- Coordinated multifamily capital improvement projects, ensuring alignment with operational goals.
- Supported project scheduling, vendor coordination, and progress tracking to enhance project flow.
- Maintained project documentation and accountability, facilitating transparency during execution.
- Directed project schedules, budgets, and deliverables to align work with stakeholder expectations.
- Coordinated cross-functional teams to resolve issues and maintain project momentum.
- Oversaw scope changes, documenting impacts and securing timely approvals.
- Managed client communication to clarify requirements and prevent delivery gaps.
- Monitored risks and dependencies, escalating concerns before schedule disruption.
- Reviewed project documentation for accuracy, compliance, and closeout readiness.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Property Manager
Atlantic Pacific Companies
12.2020 - 03.2022
- Coordinated daily property operations, enhancing resident relations, leasing, collections, and administrative functions.
- Supported daily property operations, resident relations, leasing, collections, and administrative functions.
- Ensured compliance with operational standards to enhance service quality. and a positive resident experience.
- Managed lease administration, ensuring accurate resident files and timely renewal processing.
- Coordinated rent collections, delinquency follow-up, and payment posting.
- Resolved resident concerns promptly, strengthening service quality and retention.
- Oversaw work order tracking, confirming maintenance requests reached completion efficiently.
- Reviewed occupancy reports and daily activity logs to maintain portfolio accuracy.
- Collaborated with vendors and maintenance teams to expedite property operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Collaborated with the legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Leasing / Property Management Team
Atlantic Pacific Companies
10.2016 - 12.2020
- Facilitated leasing activities, followed up with prospects, provided resident service, and managed property administration.
- Contributed to occupancy initiatives, prepared lease documentation, and coordinated daily community operations.
- Temporary Assignment: August 2016–October 2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Leasing Manager
MAA
07.2015 - 10.2016
- Facilitated leasing operations, engaged prospects, enhanced resident relations, and achieved occupancy goals.
- Coordinated team efforts to uphold consistent customer service standards.
- Coordinated move-ins, renewals, and unit availability to support occupancy goals
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Oversaw apartment showings, tours, and application follow-up for prospective residents
- Assessed applicant qualifications and processed leases in compliance with property standards.
Education
High School Diploma -
Riverside High School
El Paso, TX05.2005
Skills
- Yardi OneSite RealPage ContractSafe Procure to Pay Microsoft Office Excel Word Teams J Turner Apartment IQ SatisFacts Canva
- Marketing & Business Development
- Digital Marketing Analysis
- Budgeting & Expense Management
- Delinquency & Collections
- Conflict resolution
- Performance analysis
- Team Development
- Vendor Negotiation/ Management
- Capital Expidenture Coordination
- Fair Housing Compliance
Certification
- IICRC Certified — Water and Mold Remediation & Restoration
- Fair Housing Compliance
- Licensed Insurance Agent — Texas
Languages
Spanish
Native or Bilingual
Personal Information
Title: SENIOR PROPERTY MANAGER | MULTIFAMILY OPERATIONS & TEAM LEADERSHIP
Timeline
Marketing Director / Leasing Specialist — Affordable Housing Assignment
Atlantic Pacific Companies
04.2025 - 10.2025
Property Manager / Acting Property Manager
Atlantic Pacific Companies
12.2024 - Current
Multifamily Capital Project Manager
MCS
03.2022 - 12.2024
Assistant Property Manager
Atlantic Pacific Companies
12.2020 - 03.2022
Leasing / Property Management Team
Atlantic Pacific Companies
10.2016 - 12.2020
Leasing Manager
MAA
07.2015 - 10.2016
High School Diploma -
Riverside High School